Xfinity customer service

Xfinity is a division of Comcast Cable and offers digital phone, Internet, and digital television services. Xfinity offers a combination router and cable modem hardware product to its subscribers. The company offers support with live chats with an agent as well as phone service and articles on common concerns.

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  • Hours of Operation:
    • 24/7
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  • How to reach a live person:
    • Just enter your phone number and the service you're having issues with
  • Hours of Operation:
    • 24/7
  • Email:
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User Reviews

Posted by Xfinity Customer Service


Be sure to include your Xfinity account number for the best service.

Posted by Xfinity sucks


Xfinity is lame for these reasons:
1. Service outages (weekly)
2. Free on demand selection sucks.
3. Watching on demand is irritating because of the repetitive commercials each break.
4. The commercial volume increases by 5 decibels. (Very irritating)
5. Changing your brand from Comcast to Xfinity because of your low approval rate. (Didn't work)

Posted by Anonymous


I do not understand the increase in my bill and the unavailability to tell what is playing on what channel number. I called and was told the app does not do that at this time. Well your web site was doing that just fine till someone removed it!

Are you trying to force me to another provider?
Yes your listing is on the tv. But it is never useful for me. Try reading that on a 17" screen across the room!

Posted by Clo


I have been extremely frustrated trying to access the international log call in my last bill. Everything was fine until September. Then, the page where I check my bill was changed and I no longer have the link to access the call log.
I teied checking the log of placed calls on the voice tab, but it does not provide the phone numbers for overseas phones.
I tried chat to talk to a Comcast representative but gave up after one hour without getting any results.
Please note that all I need is a list of the overseas calls I made in the last billing period, which I paid but cannot check. Is this toomuch to ask for?

Posted by Lucinda


Ive been a Comcast customer for 10+ years. I upgraded to the new modem, box, and the talk into remote. For over a month I didn't have t.v. or Internet. Ive been calling 1x a week. Today I call again and Im told no one has ever put in any notes!! Mind you when they were supposed to do a service call, no one showed up. When i called they told me the problem was fixed outside..NOT! The very 1st phone call I made the woman on the phone gave me a ticket #. When I asked the supervisor about crediting my account for a month, she says I can only credit you for today, 6$. Im like wait a minute, I have this ticket with the numbers on it from when I initially started calling. She said since no one had put in any notes 6$ was the BEST they could do.Mind you,I did not have WiFi either. Im going to start looking for an alternative to Comcast/ Infinity asap

Customer Service Ratings

Based on 195 votes.

2.9

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Xfinity customer service news

Comcast Unveils Xfinity Mobile

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Comcast Gives Wireless Service a Try With Xfinity Mobile

Xfinity Mobile will be sold to existing Comcast customers for $12/GB of data or up to $65/line for an 'unlimited' plan. But can it overcome its dismal customer service reputation? 0shares; Facebook; Twitter; Linkedin; Pinterest; Google Plus; Reddit ...


Kyle Larson holds off Joey Logano to win XFINITY Series Service King 300 in California

No one at any level of NASCAR has as much momentum as Kyle Larson has right this moment. Form is a concept that soccer fans know well, one that identifies which players and teams are performing up to their full potential at a given moment during the...

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