Webroot customer service

Quickly locate Webroot technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Webroot page at any time.

  • How to reach a live person:
    • Press 3
  • Hours of Operation:
    • Mon-Fri: 7am-6pm MST
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User Reviews

Posted by edcoffin


I just completed a Secure Anywhere renewal (individual consumer). After download and run, my software still shows '7 days until expiration'. I spent over 40 minutes trying to submit a problem report (question) and no online automated response is applicable. It is after hours for consumer service. Highly inconvenient, not appropriate for a relatively expensive consumer product, indicates indifference to the individual customer. I will however wait overnight and call the toll free number.

Posted by Stefluv22


Just got off the line with a representative about a refund and it was great. He looked up my account saw the extra charge and assured me a refund with 3 to 4 business days.. Very Helpful and straight to the point!

Posted by robby


I just got off the phone with a representative in New Delhi. My call was answered immediately, he was polite, helpful and waited on the line for my process to complete. I am very impressed!

Posted by AJ


The help is non-existent. I left several messages with web support and they never contacted me. They used to have on-line support where they had specific operators to help configure your computer but that is gone. They called PC Security Health Check.

Posted by Anonymous


How can I uninstall webroot? When I got to add remove programs and click on remove, all I get is an INSTALLATION notice. Then when I've tried to call for help, I am put on hold for about a half hour with no one ever coming to the phone.

Customer Service Ratings

Based on 177 votes.

2.9

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Webroot customer service news

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