UPS customer service

We hope to provide a complete resource for UPS customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for UPS.

  • How to reach a live person:
    • Press 0 through all messaging until transferred. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • The number above is for Ground/LTL. The number for Freight Air/Ocean is 800-443-6379.

      Also, their TTY/TDD number is 800-833-0056.
  • How to reach a live person:
    • Continually speak "operator" at each prompt. Took me 3 times until connected to a live human.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 0 through all messaging until transferred. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 7am - Midnight EST
      Sat: 7:30am - 9pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


almost 3 days in town and still not delivered

Posted by Anonymous


I bought a luggage online in January 26th, the last package information is

Vernon, CA, US 02/01/2018 9:43 A.M.Arrival Scan,

I want to know when I could receive it, because I will leave the US at Saturday morning. I can�t find the customer service phone number,and my tracking number is

Could you help me to ask the time and urge it? Thanks too much!

Posted by Anonymous


I had four packages delivered last Friday, and one today. The tracking number for the one today
Is it customary for your drivers to leave packages at the end of one�s driveway. The last five packages I have received were dumped out at the end of the driveway. My concern is I have a very long driveway. Someone could have stolen my packages. Is there some reason that your driver will not come to the door? I have been hung on all of these occasions and watched him Leave my packages at the end of the drive.

Posted by Anonymous


Was hired by UPS on 12/2. Unable to reach via text anyone as to start work. Please call me

Posted by VERONICA77506


Yes I Have Paid The Amount For My Package To Be Delivered It Was Scheduled For This Morning And Still Is No There At 7:30 Pm I Have Been On The Phone With The And Spoke With Three Different People In Which Whom None Of Them Including The Supervisor Dennis Has No Clue What To Say Or How To Explain To Me That My Package Even Though Paid For Completly They Got Their Money Will Not Be Delivered Til After Tomorrow They Have My Packaged Showing As Scanned On The Website But Then Dennis Tells Me When I Ask For Address So That I May Come Pick It Up Becasue The Third Lie I Was Told Was That The Drivers Leave At 9am And So That Was Why My Package Was Not Delivered Today And When I Said I Would Come Pick It Up He Said It Is Not Available For Pick Up As It Is Still On The Trailer Well First When I Said Truck He Got Smart And Said Its Not A Truck Its A Trailer That It Is In Then Dennis Proceeds To Tell Me That Only The Containers Were Scanned But On The Website It States That The Aarrival Time Was 10:55am And Destination Scan Was At 12:21pm And It Has Not Been Unloaded Yet But Tell Me How Can Your Sebsite Say It Arrived At 10:55am And Was Scanned And Then Scanned Again At 12:21pm If It Has Not Been Unloaded But I Clearly Paidfor This Package To Be Expedited For Delivery As We Have Lost Everything Due To Hurricane Harvey Our Home Our Business Our Vehicle Tools To Work With Our Home Is Completely Gone And Weve Been In A Motel So We Are Depending On This Card To Eat Tonight But Now When I Said That I Would Come Pick It Up I Was Told No And I Asked Why He Said It Had Not Been Unloaded I Did Let Them Be Aware That I Recorded The Whole Phone Call From Start To Finish Now Dennis Stated That They Close At 8pm This Was At 7:09pm I Live About 15 Minutes From There Is Where Our Hotel Is And I Am Still On Phone With Them An Hour And 50 Minutes Going From This One To That One And All Of Them Giving Excuse After Excuse And Lie After Lie As To Where My Package Is And The Reason It Is Not Being Delivered Today As Promised Since It Did Reach The Mykawa Stop By 10:55am On 11-29-17 So One Has Alot Of Training That There Employees Need As None Of Them Could Tell Me The Same Consistant Reason As To Why I Am Not Recieving My Card Today And By No Means If I Did Come There I Would Not Be Able To Pick It Up Even Though It Clearly Is There This Really Makes Me Very Upset As I Was Lied To Several Times By Numerous Employees And By The Manager Dennis Emplyee Id He Gave Me Is: Nt10jc This Phone Call Is Still Going On But No Music Anymore Is Playing In Backround And No One Has Come Back On The Line And I Have The Entire Recording And I Will Play It For You When I Am Contacted Back As Well As First Thing In The Morning If I Need To Be At Ups To Pick Up My Card I Will Be There When You Open

Customer Service Ratings

Based on 842 votes.

2.5

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Hours of Operation

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UPS customer service news

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