UPS customer service

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  • How to reach a live person:
    • Press 0 through all messaging until transferred. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 9am - 5pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • The number above is for Ground/LTL. The number for Freight Air/Ocean is 800-443-6379.

      Also, their TTY/TDD number is 800-833-0056.
  • How to reach a live person:
    • Continually speak "operator" at each prompt. Took me 3 times until connected to a live human.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 0 through all messaging until transferred. Took me 2 times.
  • Hours of Operation:
    • Mon-Fri: 7am - Midnight EST
      Sat: 7:30am - 9pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by MSG


Amazon hired UPS to deliver an important package to me at my office, which was supposed to arrive today. UPS delivers and picks up at my office once or twice per day. I arrived at work at 6:00am, and no notice on my door. I logged into Amazon to confirm that the package would arrive today. I received a notice that stated "5:11am - An attempt was made to deliver your package, but the business was closed. Please look for a notice of attempted delivery for the next steps." Through several calls with Amazon and UPS I was able to confirm that UPS had misplaced the order and would need an additional day or two to locate it. Amazon was sympathetic, and offered to discount the item, as they are a class act. UPS needs to work on their honesty and customer service. Very disappointed.

Posted by VONDINA


I Am A New Customer Of Danbury Ct. I Have Had Horrible Experiences With Ups Of Brookfield. The Courier Leaves Stickers On Your Door Without Ringing Bell Or Knocking. And Sent Back My Packages To Sender; Stating That There Was Confusion With The Address. Once Addressed Was Recited To Me; It Was Correct, I Don't Understand The Confusion.

As Being A Prior Carrier I Am Very Displeased And Embarrassed.

Posted by Anonymous


I stayed home all day waiting for delivery of Amazon order. Received email saying you tried to deliver. Bourbon UPS did NOT try to deliver! No notice on door, I and my husband were both here at 3:55pm when UPS claimed to try to deliver. Very disappointing.

Posted by Marie


I bought a new phone from Verizon that was being shipped to my home...first mistake because they never told me there had to be someone there and they would have to sign for it. The UPS driver left a notice that we were not there which was never going to happen because I, like them work everyday. On the notice it said that I could put a neighbor's address and they would take it there. When I checked the tracking later in the day it simply said that a second notice had been left ...WHY! I called the 800 customer service number and I was told that they could not deliver to a neighbor and when I told her it said I could she said she did not know why they put that on the notice !! So I told her I wanted it to go to the "access point " as they call it now, for me to pick it up. I told her which one was closest to my house but she said it had to go to one that was 15 miles from my house and could not tell me why and that it was only open until 6pm. I called back to see if someone else would give me a different answer and this person said that it was already at the distribution center about 2pm and again confirmed that it was only open until 6pm. I left work an hour and a half early and got to the distribution center at 5:15 only to be told that they only give out packages between 6 -8pm ..thought they closed at 6pm!! I said that I had been told it was already there and could they check. They were very nice and checked and said they were sorry that it was not there and since it was holiday time they did not know if the driver would even be back by 8pm!! I said do you have a phone number I can call the next day to verify it is there and they said NO...REALLY! When I got home the same driver who just did not bother to take it to my neighbors left a note saying that it would go the original nearby store I had requested by 1pm today. Guess what .... It is not there and instead it is back at the GD distribution center 15 miles from my house again. And of course they have no phone for me to verify. Plus they say no one can go for me and sign for it ... yet they were willing or at least according to the notice to take it someone else. All I can say is that I will verify when I order anything in the future how it is going to be shipped. If it UPS they can keep their product. Most disgusting service I have ever had !!!!!

Posted by Laurie


My package that had the correct address Thankfully the package had my phone number, I was contacted by an honest person, I picked up the package. I called UPS to report this. A Mike said so? Your package was delivered to the wrong address? Well you have it now. Worst customer service I have experienced in a long time. Listen to your employees call Tuesday November 15, 2016. Unbelievable �

Customer Service Ratings

Based on 837 votes.

2.5

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Hours of Operation

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UPS customer service news

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UPS ma sortownię w Mysłowicach

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