Tracfone customer service

TracFone is a wireless phone provider for service in the United States and Puerto Rico. Tracfone is a prepaid wireless service. TracFone is owned by Mexico's largest telecom company, America Movil. TracFone's customer service is almost entirely done via support pages. There is limited email support offered as well.

  • How to reach a live person:
    • Press 1 for English
      Press 4 at second menu
      Press 5 at third menu
  • Hours of Operation:
    • This number appears to be available 24/7. Officially, 8:00 a.m. to 10:00 p.m. (USA, Eastern times). Actually, operators state that the lines are closed at 9:45 p.m. Open Monday through Saturday
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 1 for English
      Press 1
  • Hours of Operation:
    • Mon-Sat: 8am-10pm ET
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number to a live human being
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number to a live person in Tracfone's coprorate office
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Corey


I got a SafeLink I want to switch it over to another TracFone. I need help and I don't know what to do so can you help me please I need a phone bad. Thank you.

Posted by Sharon


Well I have had my phone for several years now and have always kept the minutes up. Until recently I tried to use it and it said i needed to add minutes? I had over 2000 minutes and 60 days left. So I called Tracfone?? Big laugh. Now my phone number has changed?? And it does not match my serial number?I can call out on it but no one can call me because it says it is an in-operable number??This is a complete disaster. I just live chatted to see if they could fix it and I was given the run around. DO NOT BUY A TRACFONE!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Mike


I am unable to get on Tracfone website I get error message #16, Blocked by security rules.
I tied calling only to be on hold for ever and talked to NO ONE
I tried to online chat it is never open.

I need to see my account

Posted by Anonymous


sucky job 1 hour on phone for tech support, still surprise no answer dumping plan

Posted by renee t. HKOZnibley


my phone just posted unregistered SIM I've had this service for at least 5 years and it give a message check call restrictions-34 call and system down and sent me to a service that wants to charge me 40.00 dollars

Customer Service Ratings

Based on 604 votes.

2.1

Get Immediate Help

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Corporate Office

Locate the Tracfone corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Tracfone customer service rankings, employee comments and much more from our sister site.

Tracfone customer service news

TracFone: 350K phones handed out illegally

TracFone, the parent company of Safelink Phones is suing three marketing companies and the software company hired to provide free government phones to Florida residents under the federal Lifeline program. The lawsuits allege at least 350,000 ineligible...


TracFone Net Adds Fall, Revenues Rise In Q4

Miami— No-contract cellular MVNO TracFone Wireless gained 101,000 net new subscribers in the fourth quarter, down sequentially from the third quarter's 385,000 and year-ago 616,000. The company ended the year with 26 million subscribers, up 9.9...


"Unlimited" claims cost TracFone $45m

The company's terms and conditions will be updated to describe the impact throttling can have on the functionality of services and TracFone agreed that users who contacted customer service would receive accurate information about throttling, suspension ...

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