SunTrust customer service

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  • How to reach a live person:
    • Keep pressing "#" until transferred (ignore their error messages). Took me 4 times.
  • Hours of Operation:
    • 6 a.m. to midnight ET, 7 days a week
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Anonymous

I've lost my card in your 24 7 is not 24/7 it's closed on Sundays I'm closing my account tomorrow this is David Hogan in Boynton Beach Florida

Posted by me

i have been a customer since suntrust came to fla many years ago and up until today have always been happy with this bank. Today i walk in there a line a mile long and finely get to me the last one in the bank and theres only one teller no one handling the drive threw and the girl totally ignores me doing all the back work she need to catch up I stand there for 5 minutes as she chats at another teller just standing there with her not helping I look around im the only one there so i count to 10 and just grab my deposit from the window and walk out.she yells back I will be riht with you in a minute I say too late. Really you ignore me and then wonder why im pissed .Suntrust what the hell what happen to customer service you have cut the tellers to none raised your prices on everything and could give a crap about loyal customers arggggg

Posted by Lynda

We had a lot of money stolen from our checking account a few weeks ago in another state. Haven't heard anything. We need our money back.We have done nothing to cause this.lO

Posted by libby

I have have duplicate hotel fees taken from my account. I book with Travelocity pay them online then a duplicate charge plus some(Baymount Inn) I authorised pet fee $65.00 and Hotel charged $175,????. . Baymount manager refused to acknowledge overcharge rudely told me they were keeping my money.They had already refunded the duplicate hotel fee and damage deposited hold also was returned. I authorized $65. Pet fee only!! Quality Inn 2 wks later sent a duplicate charge of $104 for their room.Crossroads required a cash payment due to the after hour check in tume. Suntrust responded with an email stating that hotels had denied any overcharge and travelocity issued me coupons for a bad experience and cash overcharge from Crossroads.I'm out over$275 from the Baymont and Quality hotel unauthorized overcharged. I love my Suntrust bank service but feel they really let me down when they saw no errors in the transaction. This was done with email . No one called me, I felt brushed of and let down with the outcomeTravel issued me coupons but did not get my money back.I am on disability and need my money returned please help.

Posted by Anonymous

My name is Tony Williams, my wife is Karen Williams. We have been banking with Suntrust for over 30 years and have several accounts. I will be leaving because of the very poor service I have had the last several visits at the Roswell rd. (5900 blk) location. The rep there refused to give me a $400 change order.. My company has an account at Bank of America but I was at Sunburst doing my own banking and hoped I could keep from driving around Roswell. I understand that the business account was elsewhere but I felt that they could do it for one of their own customers. I even agree to pay the change order fee she said would be associated with the transaction. My restaurant is across the street from Suntrust . Poor customer service. I'll be taking all my business, personal, investment snd private banking to Wells fargo.

Customer Service Ratings

Based on 152 votes.


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SunTrust customer service news

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