SunTrust customer service

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  • How to reach a live person:
    • Keep pressing "#" until transferred (ignore their error messages). Took me 4 times.
  • Hours of Operation:
    • 6 a.m. to midnight ET, 7 days a week
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by rosetail04


Reasons why suntrust is the worst bank
Poorest customer service 20 minute wait
high account fees for account less than 10000 dollars
as many nsf fees as you can charge legal or not
very few local atms and high fees for using non suntrust atms
your greed knows no bounds

Posted by rosetail04


Suntrust charged me 36 dollars for being 6 cents overdrawn. Second time this has happened. What happened to the 5 dollar rule. You are robbing your own customers. Been with you for 17 years i am looking for a new bank. 20 minute wait for a customer service rep then they were foreign and could not ve understood. Superviser goaded me ridiculed me and told me too bad! shame on you

Posted by Anonymous


I've lost my card in your 24 7 is not 24/7 it's closed on Sundays I'm closing my account tomorrow this is David Hogan in Boynton Beach Florida

Posted by me


i have been a customer since suntrust came to fla many years ago and up until today have always been happy with this bank. Today i walk in there a line a mile long and finely get to me the last one in the bank and theres only one teller no one handling the drive threw and the girl totally ignores me doing all the back work she need to catch up I stand there for 5 minutes as she chats at another teller just standing there with her not helping I look around im the only one there so i count to 10 and just grab my deposit from the window and walk out.she yells back I will be riht with you in a minute I say too late. Really you ignore me and then wonder why im pissed .Suntrust what the hell what happen to customer service you have cut the tellers to none raised your prices on everything and could give a crap about loyal customers arggggg

Posted by Lynda


We had a lot of money stolen from our checking account a few weeks ago in another state. Haven't heard anything. We need our money back.We have done nothing to cause this.lO

Customer Service Ratings

Based on 152 votes.

3.0

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Corporate Office

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Hours of Operation

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SunTrust customer service news

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Stock is up at $58.11 (STI) SunTrust Declares Quarterly Dividend

The Company offers a line of financial services for consumers, businesses, corporations, institutions and not-for-profit entities, both through its branches (located primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee ...

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