Sony customer service

Sony is a global electronics manufacturing company. Sony makes consumer electronic products ranging from gaming systems, televisions, stereo headphones and personal computers. Sony offers customer service and technical support via a toll-free number, chat support and online support form submission.

  • How to reach a live person:
    • Keep pressing 0 (3 times for me) and ignore the error messages
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support -Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support
      Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST
  • How to reach a live person:
    • Press 1
      Press # when prompted and a person will pick up
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press # until they transfer you (took 3 times for me)
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Not sure. Tried calling at 4:45AM PT and the message said to call back later.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM EST
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Monday - Saturday 11:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct phone number to a live person.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 0
  • Hours of Operation:
    • Monday - Saturday 6am-8pm PT
      Sunday 7am-6:30pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by daniel


I have a wonderful camera by SONY. I lost the charger. 2days and 8 phone calls, nobody can tell me how to get a new one!!! My deceased mother is on this. Supervisor said he would call back!! I am very upset. Debra Please call.

Posted by Anonymous


I bought a online card from GameStop yesterday and when I got home and tryed to used it and it didn�t work and da card number is it just didn�t work

Posted by grumpy


I have misplaced some screws for the Sony player that goes install under my cabinet and I'd like to know what size screws I need to buy so that I can screw it underneath my cabinet

Posted by Anonymous


Sony is the worst company I have ever has the displeasure to deal with. They support people sound like they are talking into their arm pit. Sony needs first to hire support people that can speak English in a clear and concise manner. I purchased a XBR65X930D in June of 2016. This TV quit functioning after only 42 hours of use. The asshats at Sony support were absolutely no help whatsoever. They asked the same questions over and over and over, but they never rectified the problem. Now I stuck with a $5,500 TV that does not work. Sony is a horrible company. Do not buy their products.

Posted by Anonymous


Hi good morning. Would you be able to pls tell me where I can get surround speaker wires for model SS-TS80 for I misplaced them while moving house? I've checked eBay and amazon and all what was available were generic ones? Or is it ok to use them? Just don't want to risk for not being compatible.. thanks in advance and kind regards..

Customer Service Ratings

Based on 407 votes.

2.6

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Sony Manuals
Sony customer service news

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