Sears customer service

Sears is an International chain of retail clothing and appliance stores. Sears was originally started as a mail order business. Sears acquired Kmart, another chain of retail stores in 2005. Sears offers customer support by a help web page or toll-free telephone number.

  • How to reach a live person:
    • Press 0 three times
  • Hours of Operation:
    • Maybe 24/7. I called at 7:00am PT on a Saturday morning and a person picked up.
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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  • How to reach a live person:
    • Press 0 for first three prompts
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
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  • Description:
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User Reviews

Posted by I5acct


Trying to find a link or email address to address an issue regarding a return today. Persons involved are myself Joe Michael Arriaga and Annette Tell Store Mananger. Basically I was trying to return a gift without a receipt. According to what I found online regarding Sears return policy is I could receive an exchange at the lowest sale price and it would be put onto a gift card. I actually tried at a different location and was told the same. But didn't think that if was fair so that's when I went online and found what I did on Sears return policy without a receipt . The store then did return a shirt and issued out a gift card for me but refused to return the pants stating that this particular item wasn't in the system and inorder to return the item it would take 2 to 3 days . So I did the return only on the shirt and tried a different store and was very unhappy and unsatified with service and the whole situation over a return.

Posted by PISSED OFF ANOTHER 1.


Sears The Worst Store Company I Have Ever Used!waited All Day For A Refrigerator These Stupid People Sent A Message That It Would Be Here Between 4 And 6 At 630 I Called Nope Don Not Have It.everyone You Talk To Is Not Even In The Usa.still Trying To Get It.warning Never Buy Anything Fro Sears I Give This Company -1 For Everything!!!

Posted by Extremely Disappointed


Have been waiting over 3 week for an estimate for the cost of fence install. We contacted the home improvement department several times and have been told that they can't give us an estimate until your worker turns in the measurements. And have finally been told after we have taken time off our job to accommodate the service departments time that if we're not happy with their service and if we don't want to continue to wait that we should go somewhere else. I have been a loyal customer of Sears for over 20 years and altgough Sears may be closing stores and reorganizing there is no excuse / reason for leaving customers " out in the cold". Customer service is the worst I have experienced in years. Customer serbice is totally unacceptable.

Posted by Art


The worst service in customer relations ( located in the Philippines) who provide only excuses as to what possibly happened to an item ordered a week ago and have not received any information on its delivery to a local Sears store for pickup.
There is no "supervisor" on duty and there is no number here in the United States where more information is available.Knowing how many Sears stores are here in the US you would think that you could talk to someone in corporate headquarters. Not the case!!!!
Sears may be closing stores and reorganizing but that is no excuse for leaving their customers " out in the cold".

Posted by Anonymous


finally after all the phones call and cancellation event had a confirmation number, someone name raymond tell me that rest assure that the return will be restore on the sears account in 24 to 48 hrs it being awful try to return on the store, call customer service, the distribution center, the delivery center, the credit card dept, and nothing happend someone said i will send you e mail in 1 hr, the email never came, the confirmation number was not event there, they say the phone was not in their records, but it is in the receipt, I am tired, angry and so over, I never so it could be this way with something that I never pick up . a very awful experience and for sure I will never event think of use this credit card again if you can not afford do not buy it .randy senecal

Customer Service Ratings

Based on 363 votes.

2.1

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Sears customer service news

Sears: Financial woes overblown

Panicked projections that Sears Holdings Corp. was on the brink of financial failure are premature and don't represent the entire picture, Howard Riefs, Sears' director of corporate communications, said Saturday. Speculation about the corporation's ...


Springs shoppers not surprised about Sears future

COLORADO SPRINGS, Colo. - An empty parking lot at the Southgate Sears reflects a stark business reality for the ailing retailer. Sears has been closing stores and selling assets as the company continues to struggle to stay afloat. "Honestly, I haven't ...


'Turbulent times' as US parent raises questions about fate of Sears Canada

Mounting troubles at U.S. parent Sears Holdings Corp. raise questions about the fate of Sears Canada Inc., which has also suffered from declining financial results. Sears Holdings Corp, once the largest U.S. retailer, warned this week in its annual ...

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