Posted by I5acct
Trying to find a link or email address to address an issue regarding a return today. Persons involved are myself Joe Michael Arriaga and Annette Tell Store Mananger. Basically I was trying to return a gift without a receipt. According to what I found online regarding Sears return policy is I could receive an exchange at the lowest sale price and it would be put onto a gift card. I actually tried at a different location and was told the same. But didn't think that if was fair so that's when I went online and found what I did on Sears return policy without a receipt . The store then did return a shirt and issued out a gift card for me but refused to return the pants stating that this particular item wasn't in the system and inorder to return the item it would take 2 to 3 days . So I did the return only on the shirt and tried a different store and was very unhappy and unsatified with service and the whole situation over a return.