Sears customer service

Sears is an International chain of retail clothing and appliance stores. Sears was originally started as a mail order business. Sears acquired Kmart, another chain of retail stores in 2005. Sears offers customer support by a help web page or toll-free telephone number.

  • How to reach a live person:
    • Press 0 three times
  • Hours of Operation:
    • Maybe 24/7. I called at 7:00am PT on a Saturday morning and a person picked up.
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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  • How to reach a live person:
    • Press 0 for first three prompts
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
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  • Description:
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User Reviews

Posted by Anonymous


I recently called Sears to inquire about a refund for a returned snow blower. The agent attempted to help, but the phone connection was so poor that I could not be certain how she intended to resolve my issue. Here are the details of my issue. In December of 2017

,I purchased a snow thrower from the Poughkeepsie Sears strore. Since it did not fit in my vehicle,the sales person suggested that I return it and order a new one to be delivered to my home. For some reason, he processed the sale by me buying three gift cards fo $500 each.

Two weeks later the machine was delivered to my home. After the the next snowfall, I used the snow blower,but I was not satisfied with its performance. I thought it might be malfunctioning so I called Sears to request a service call. The mechanic could not get to my house until the end of February. It was more timely for me to return the item and order a new one which I did. The new machine was delivered and again it�¢ï¿½ï¿½s performance was not satisfactory so I requested it to be picked up and returned. After all this I am now waiting for a refund. Below is the information from the customer receipt from the merchandise pickup.


PICKUP DATE 02/21/18

Please inform how and when I will receive my refund.

Thank you

Pascal Frisina

55 Hummel Road

New Paltz, New York 12561

845-255-5257

[email protected]

Posted by Karen


I'm trying to reach your store near the Dallas galleria for a copy of a receipt. The purchase of a black headboard and rail, and Ashley sofa sleeper. It were purchased approximately spring of 2017, maybe before July 4th.

Also, the purchase of a washer approximately fall of 2016 or March 2017 I believe online.



The items were delivered



I purchased the items on MasterCard. My name is Karen Jean Rollins.



I need a copy of the receipts and warranties.






Kjr

Posted by Anonymous


Sears customer service is terrible - Got run around for a week. Even supervisor couldn't help me. I am so disappointed Sears, AT&T, DirecTV and others have went overseas with their so called Customer Service which is absolutely the worst ever! Why don't they pay a few more $$$ and get someone who needs a job here in the US and will buy their goods from them????

Posted by Lisa


Went to Sears automotive 6090 in Quincy IL on two different occasions to try and get my oil changed. The first time the manager was walking out of the auto center before 5 pm stating that the store was closed on 12/2 and turned my business away. Of course they were closed on Sunday. I went back today 12/4/2017. I arrived at the auto center at 4:38pm wanting to get my car serviced with the oil changed since I was turned away Saturday. I waited inside the auto center for assistance until 4:55pm before I received any kind of service. The manager by the name of Randy finally showed up and I explained that I was waiting for someone to assist and that I needed to get my oil changed. I was informed by this manager in an extremely condescending manner that I was just going to have to schedule a time for next week because they were getting ready to close for the day! I asked for the district managers name and he informed me I can look it up on line and if I talk to him it is his fault for laying off 3 people. I have never received such horrible customer service from a company as what I did today. What happened to the store's policy of the customer being top priority? Needless to say I am taking my business elsewhere!

Posted by Anonymous


I recently took jewelry in for repair. This was difficult since the purchase with lifetime guarantee was made in 1991 and receipts were somewhat faded but still readable. The employee working the Jewerly counter went above and beyond trying to figure out how to send the ring in for repair.Employee last name was Darby and this was at Asheville Mall. I was so impressed with her problem solving skills and not giving up on helping me. Please recognize this employee and thanks Sears for honoring your guarentee.

Customer Service Ratings

Based on 369 votes.

2.1

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Sears customer service news

Lampert Continues to Insist Sears Holdings Is Viable

Edward S. Lampert, chairman and chief executive officer of Sears Holding Corp., is not giving up.The company on Wednesday morning disclosed a new liquidity plan that includes plans for a $300 million raise in new financing. The troubled retailer, which ...


Washington Prime, Sears Holdings Agree to Sale-Leaseback

Washington Prime Group Inc. is slated to acquire four Sears department stores and four adjacent Sears Auto Centers for $28.5 million in a sale-leaseback transaction.The locations, which Washington Prime considers Tier One assets, are: Longview Mall, in ...


Here's where can you find classic Sears homes in Southern Illinois

Q: After reading your paper's recent article about the history of Sears and the 70,000-plus kit homes the company sold in the first half of the 20th century, I'd be interested in researching such homes in the Belleville area. Where could I turn ...

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