Posted by Anonymous
I recently called Sears to inquire about a refund for a returned snow blower. The agent attempted to help, but the phone connection was so poor that I could not be certain how she intended to resolve my issue. Here are the details of my issue. In December of 2017
,I purchased a snow thrower from the Poughkeepsie Sears strore. Since it did not fit in my vehicle,the sales person suggested that I return it and order a new one to be delivered to my home. For some reason, he processed the sale by me buying three gift cards fo $500 each.
Two weeks later the machine was delivered to my home. After the the next snowfall, I used the snow blower,but I was not satisfied with its performance. I thought it might be malfunctioning so I called Sears to request a service call. The mechanic could not get to my house until the end of February. It was more timely for me to return the item and order a new one which I did. The new machine was delivered and again itÃ?Â¢Ã¯Â¿Â½Ã¯Â¿Â½s performance was not satisfactory so I requested it to be picked up and returned. After all this I am now waiting for a refund. Below is the information from the customer receipt from the merchandise pickup.
PICKUP DATE 02/21/18
Please inform how and when I will receive my refund.
55 Hummel Road
New Paltz, New York 12561