Samsung customer service

Quickly locate Samsung technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Samsung page at any time.

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Tier 2 support hours 9 AM - 9 PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • The phone number to the case management team is 888-685-1358.

User Reviews

Posted by Loyal customers lost


Worst customer service experience ever compared to any other company! It shocks me how they treat their customers so poorly. Im part of the top load washing machine recall and my experience to receive a refund began 8 months ago and still NOTHING! I get the same response each time i contact customer service "We understand your frustration & we apologize..blah blah blah"...they never called me back to take ownership of their mistake (sending my refund to a wrong address) and offer a SOLUTION to keep my business. No, they didnt care. They treated me like i needed them and not like they wouldnt have their jobs because of customers like us. I AM NEVER BUYING ANOTHER SAMSUNG PRODUCT, NOR MY FRIENDS, NEIGHBORS & Followers.Ã?â??Ã?Â

Posted by brad


i need a refund, headphone stopped working after 2 weeks

Posted by ErikaJ


Do not purchase Samsung products. Purchased a new dishwasher Nov 2017 delivered Jan 2018, and it was defective. Samsung did not have and technical support to come out and check to repair or replace it. I am having a hard time getting my refund from Samsung. Talked to several people and just keep getting the run around. Samsung does not stand behind there products. Customer service sucks.

Posted by J. Martin


Unfortunately, I should have read all of the customer comments before placing an order with Samsung for a battery for a Galaxy Note 4. I placed the order the battery in November 2017. Instead of receiving a battery for the Note 4 I received a protective case for a Galaxy S8, which was shipped from Samsung's Plainfield, Indiana facility. After returning the protective case, (the process of returning the incorrect item itself was more of an ordeal than it should have been) I am still waiting for the refund to be posted to my credit card account nearly three months after placing the original order. The amount involved is not that significant, but the delay is inexcusable and raises the question of whether delay is intentional or merely the result of incompetence. I believe it is the former. The U.S. Federal Trade Commission will be notified of what appears to be a deceptive trade practice if the refund is not posted to my account by noon EST on Wednesday, February 7, 2018

Posted by Dadeo


We have been calling customer service and had a technician come out to the house on a newly purchased stove from JC Penney on the 24th of December Samsung stated the damage on the stove top is cosmetic the stove isn't 45 days old and they want me too pay to have it fixed.

Customer Service Ratings

Based on 752 votes.

2.2

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Samsung Manuals
Samsung customer service news

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