Roku customer service

Roku is an online video streaming device that provides content through the use of set-top hardware devices. Roku provides technical support via phone, email and traditional mail for their customers.

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  • How to reach a live person:
    • Press 4
      Press 2
  • Hours of Operation:
    • Monday through Saturday 8AM to 8PM PDT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Roku outsources its support to India. You will get connected to someone fairly quickly but likely won't get your issue resolved unless it fits into their script. In addition, don't expect a new unit as a replacement, as Roku "reserves the right" to send you a refurbished unit as a replacement. According to their Warranty, "Roku will either repair the unit or replace the unit with
      either a new or rebuilt Roku Product, at its option", which is a bit disturbing.

User Reviews

Posted by Astv and press tv

Hello customer service.
My astv and press tv are not working, can you help me please?

Posted by Anonymous

I very frustrated because I cannot get anyone to help me re-subscribe to Warner Archive I changed my password and tried to connect with Warner Archive as well and I was unable to. I never received the e-mail to reset the password. I wouldn't complain but it is one of my favorites. I will try to reach someone tomorrow morning and I hope I get some results.

Posted by Anonymous

I purchased a Roku 2 device about a year ago; I have used it only a few times. I tried using it yesterday. I get a picture but no sound. I changed the HDMI cable, but without success. I took it back to Best Buy, where I purchased it, and they asked me to contact you.

Posted by Anonymous

I cant add FS1 on my roku account. Plz help

Posted by Anonymous

Setting up Roku and purple screen appeared said to call tech service. The tech informed me that there was a charge which is called a consultant fee of $99.98 had to be charged for telling me to up a different hdmi cord. I called right back and ask for tech and surprisingly not in office I told the rep my info and to tell Mr. Brown I did not want his service and would be cancelling payment I was told he would take care of it. I guess they both were at the bank cashing my check.

Customer Service Ratings

Based on 187 votes.


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Corporate Office

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Customer Service Scoreboard

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Roku Manuals
Roku customer service news

Roku Rolls New OS

Roku has introduced a new version of its operating system that will bring a bevy of new features for integrated Roku TVs as well as its current crop of Roku streaming players. For both Roku TVs and Roku players, the company's search platform now ties ...

Sling TV Extends Paid Cloud DVR Access to Roku, Android Users

Sling TV said it has expanded its Cloud DVR “First Look” program to customers who access the OTT TV service on Roku and Android platforms, including Roku players, integrated Roku TVs, as well as Android TV devices and Android smartphones and tablets...

Roku Offers Guarantees to TV Advertisers

Claiming that it's closing the gap between OTT and traditional TV ad measurement, Roku on Monday introduced audience guarantees for TV advertisers that are based on Nielsen Digital Ad Ratings (DAR). Roku, which claims to be the first OTT platform to...

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