Roku customer service

Roku is an online video streaming device that provides content through the use of set-top hardware devices. Roku provides technical support via phone, email and traditional mail for their customers.

  • How to reach a live person:
    • Press 4
      Press 2
  • Hours of Operation:
    • Monday through Saturday 8AM to 8PM PDT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Roku outsources its support to India. You will get connected to someone fairly quickly but likely won't get your issue resolved unless it fits into their script. In addition, don't expect a new unit as a replacement, as Roku "reserves the right" to send you a refurbished unit as a replacement. According to their Warranty, "Roku will either repair the unit or replace the unit with
      either a new or rebuilt Roku Product, at its option", which is a bit disturbing.

User Reviews

Posted by Angelina


I have a element roku tv and the mute button got pushed and now will not go off its stuck on mute?????

Posted by None


What a bunch of CRAP!!! No way to speak with a REAL person. No email link, no chat link!!! Only phone number that actually works is recorded voice. What a "great" company!!

Posted by Buzz


how to reach a live person does not work, please update

Posted by Anonymous


I tried 3 different 1-800 numbers 1 rang 5 minutes with no answer the other 2 gave me a number which I called and waited, waited, waited, etc etc. PATHETIC!

Posted by Anonymous


Bought the new Roku Express Plus primarily for the increased speed while watching YouTube. Much faster! However, the video labels font size are too small! I'm not talking about the subtitles or captions, I'm refering to the menus labels that describe the various videos content. There is no way to change the font size in either Roku or Youtube's settings. This must be addressed with the developers to incorporate added features so people can customize their font sizes accordingly.

Customer Service Ratings

Based on 210 votes.

2.9

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Corporate Office

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Customer Service Scoreboard

See detailed Roku customer service rankings, employee comments and much more from our sister site.

Roku Manuals
Roku customer service news

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