RCA customer service



RCA is an American consumer electronics company based in the United States. The company was an early pioneer of the radio, phonograph and other electronic devices. RCA offers support via toll-free phone, through an online support portal or directly through retailers.

Update this Department Add a Comment

  • How to reach a live person:
    • Press 1 for English Enter TV model number
  • Hours of Operation:
    • Mon-Fri: 8am-8pm EST
      Sat-Sun: 10am-7pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • For Digital Voice Recorders, you must dial: 800-894-0956 (AudioVox/RCA) I had to go through a couple of telephone numbers just to get that number. Still press "2" for DVR, though.

Update this Department Add a Comment

  • How to reach a live person:
    • This is a direct number to a live person
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

Update this Department Add a Comment

  • How to reach a live person:
    • Press 2
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


My rca smart TV shuts off seconds as I turn it on

Posted by Anonymous


I've always been a fan of RCA products. Until this blueray disc player I purchased. I've had it now for probably 5 years. Which really, usually is not an issue. But this piece of crap is malfunctioning 90% of the time. I use my, I'm not quite sure how old, 18 year old Samsung VCR/DVD all the time. Especially because my "new "RCA player hasn't really worked since a bit after it's purchase. Also, your web page to actually send s civil message, with maybe a response, does not seem to exsist.Never will purchase another RCA product.

Posted by viking rca tablet


my name is gwen or gwendolyn jackson my address . Please send me my RCA viking tabet you promised to fix. I got it for christmas the screen broke.. I sent it to you in Feburary 2017, with my tracking number from the post office. my tracking number my phone number is (205)780-6994 i need my tablet. please send it back as soon as possible. thank you gwen jackson

Posted by Anonymous


I start calling RCA around about 5 o'clock and didn't get any information or anything done until about 6 o'clock. The first time I call I spoke with a young lady by the name of Julie with the employer ID number 1245 and was told that in order for me to get my tablet either fix or one sent out to me that I would have to go online to fill out the warranty for myself and then wait to receive instructions. I said what why do I have to do all that if I'm giving you guys and call and you're able to do it over the phone with me so Julie said well Ms. Mills I'm able to do the online form for you but if I do it then you're going to have to pay for shipping. I said that was ridiculous and then that's when she gave me her information and I asked to speak with the supervisor but she told me that there was no supervisor available and I will have to call back. So I called back and when I called the second time the young lady tried to help me but I refuse I wanted to speak with a supervisor so I spoke with the supervisor by the name of Louie with the employer ID number one two seven eight then he told me that well the young lady that I spoke with earlier / RCA guidelines that we are supposed to fill out the form and then wait for instructions so he gave me a pre-authorization code. So I asked him to go ahead and help me with the form if he didn't mind and he's told me that he was too busy and that he had other calls to take and he will patch me through another agent. I didn't say it was your supervisor so why do I have to speak with someone else when you can just help me right now and he said he couldn't so I asked for corporates number he told me that he doesn't have corporate number and is there anything else I can do to help you so then I said no and I hung up. So I end up calling back for the very last time and ask for supervisor again like I did the second time and I will speaking with a man by the name of Bruce with the employer ID number 961327. So basically I got the same information as before and then I asked him that why did his number have more numbers than the other agent he told me that the Asians have different numbers than the supervisor so I said why I spoke with the supervisor earlier and he gave me only 4 digits verses 6 digits like you gave me and then he told me that well all supervisors have six numbers and not for it so basically the whole time that I've been on the phone with each person Julie and Luie they both gave me incorrect information. So I just don't understand at this point if I spent $40 for tablet and I have to pay for a shipping label is $12. He'll end up paying for shipping label for $12 I might as well just end up buying my son another tablet for Just $40. Then on top of that when I went to the website it tells you that you have to upload your receipt but it only gives you the option to upload one receipt but it's kind of difficult for a person that bill online purchase through Walmart and you don't have a receipt you just have a confirmation email. So when I told this to the last the last supervisor Bruce he told me that it was up to the warranty department to sell my screenshot email but I don't have a receipt like I said because I bought it through online. I'm just sick I'm just sick of dealing with RCA I would never in my life get a product from RCA. I wouldn't even refer anybody to them from this day forth they don't have to worry about me using them ever again if it wasn't for my son I wouldn't even care about the tablet.

Posted by Anonymous


I have never in my life been so frustrated with an encounter with the rudeness of your employee I get so tired of the companies that have you deal with the uneducated that don't comprehend English I asked to be sent to a American employee in USa In Sept Of 2016 I purchased a computer from Wal Mart an RCA I have always been well satisfied with your Products until my power cord for the computer end broke off I gave a rep the order nu and was sent the wrong one been trying to get this mistake corrected and all I get is run around I had to find someone in my neighborhood that had a computer to contact u.the employee is Robert ID Nu2024 .The way I was treated I will never buy another one Of your products and I will tell everyone I know to do like wise.my name is Cheryl Boyd I live in Richlands Va.this all pertains to order

Customer Service Ratings

Based on 355 votes.

2.4

Get Immediate Help

Have a RCA question? Get immediate RCA support from HelpOwl.com.

Got an Idea?

Have an idea for RCA? Submit, rate and comment on RCA ideas by visiting IdeaIncite.com.

Customer Service Scoreboard

See detailed RCA customer service rankings, employee comments and much more from our sister site.

RCA Manuals

Find free RCA manuals and user guides available at ManualOwl.com.

RCA customer service news

ASF vede un RCA mai mic spre iarnă

Nemulţumiţi de rezultatul discuţiilor purtate miercuri cu reprezentanţii Guvernului şi ai ASF pe tema reducerii RCA, transportatorii au anunţat că vor declanşa proteste la nivel naţional, în ciuda faptului că autoritatea de supraveghere a vehiculat ...


OTT TV Devices: RCA SLIVR Amplified Indoor Flat HDTV Antenna

TWICE VIP Award 2016 Winner! RCA's new SLIVR series utilizes the company's patented multi-directional reception technology, allowing it to pick up signals in all 360 degrees around a location. The SLIVR(ANT1560F) operates up to 50 miles from broadcast...


​EXCLUSIV/DOCUMENT Ce-i nemultumeste pe asiguratori la proiectul legii RCA si ce prevederi legale vor duce la ...

Plata in rate a primei RCA, posibilitatea de a-ti repara masina pe propria polita RCA, posibilitatea suspendarii asigurarii, incheierea de polite pe o perioada mai mica de 6 luni, solutionarea cererilor de la despagubire de la 3 luni la numai 30 de ...

Related Companies

Listings for companies similar to RCA: