ProFlowers customer service

ProFlowers is a web-based flower and plant retailer. ProFlowers fulfills online flower orders through a distribution network of florists and its own floral centers. ProFlowers rebranded as Provide Commerce and then was acquired by Liberty Media. ProFlowers offers customer service by toll-free phone and an FAQ's page on their support web site.

User Reviews

Posted by Antonina Mickle

Fedx delivered flowers and small box of chocolates from my daughter for my b-day. Chocolates are melted. My daughter uses your business alot. Dont want to hurt her feelings and or have her deal with a different florist,so I'm not going to complain to her. Not your fault at all, it's fedx's. Just thought you should know cause this is something that can mess-up your business. Can I send you a photo to show you proof? Good to have.

Posted by Anonymous

I had flowers delivered to my wife on valentines day and when she came back to work on monday they were turning brown and loosing petals

Posted by Anonymous

My flowers were left outside in a snowbank. They are frozen.
I called the customer service number. After being on hold for 8 minutes, the representative seemed to lack the skills to help me. I spelled my name repeatedly for the representative, including spelling it phonetically (A as in apple...). She repeatedly spelled it back incorrectly and said she could not find my order. She was rushed and irritable. Eventually, she found the order and said "I will report the problem". She did nothing and offered nothing.

Posted by Anonymous

Had an arrangement sent to my mother first week of December. Today is February 23rd and arrangement still looks good. Awesome work by your staff. Thank you.

Posted by Iggymom

Today I received a box of box of flowers from ProFlowers. There was no gift card enclosed. Because it is close to Valentine's Day, I assumed they were sent by a family member. However, when I called to trace the sender, a Customer Service Rep. told me (in a heavily accented voice and after 20 min. wait) that "Due to the Privacy Act" she couldn't divulge the name of the sender. I called back twice, hoping to speak to someone I could understand. Low and behold! Finally got an unaccented voice, who looked up my order AND, it was sent to me by ProFlowers for filling out a survey! This situation would be funny if it wasn't so stupid! Thanks, Angus!

Customer Service Ratings

Based on 107 votes.


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ProFlowers customer service news

ProFlowers to Offer THE BACHELOR Bouquet This Valentine's Day

ProFlowers' grower-direct model promises floral and plant expertise, on-time fresh delivery, a longer bloom, and empowered and proactive customer service. From the everyday to the most special of days, ProFlowers bouquets and plants promise a...

ProFlowers Sets Up An Storefront On eBay

“We're pleased to partner with ProFlowers, a respected leader with great selection, superior customer service and a generous seven-day freshness guarantee policy. And with Mother's Day just a week away, I can't think of a better time to bring special ...

ProFlowers enters chatbot frenzy with one-click buy button

The retailer's Virtual ProFRESHional chatbot is the first one designed by to include a one-click purchasing feature, a capability that resulted from the company's partnership with Facebook and the social media giant's effort to enable new ...

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