Netgear customer service

Netgear is a manufacturer of networking devices that service a physical computer network. Netgear also offers various computer connection products. Netgear has an extensive question and answer web page for online support.

  • How to reach a live person:
    • Press 1
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  • Customer service link:
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  • How to reach a live person:
    • At the end of their message, press 4 and then press the number associated with your product
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
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      Click here to update this department.
  • Customer service link:
  • Description:
    • It appears Netgear only provides technical support for products in warranty.

User Reviews

Posted by Anonymous


Experienced the same as others. Would not help me set up my router I was having problems with unless I paid for 1 of two plans. Told him that was not going to happen so then he offered a quick solution fix for a price. That slso wasnt going to happen. Was told I could return it. I feel people need to report this to the BBB there are many of us they try to do this to.

Posted by Amy


I have spent over 6 hours on the phone trying to get ports opened for my security cameras. Netgear router is less than year old and was told Netgear needed to open these ports but it is going to cost me $139. This is a rip off I will switch my $300 router before I will give them anymore money.

Posted by Anonymous


Our Netgear wireless modem worked fine for 2 years, then we ended up with very spotty connectivity. After an hour + on the phone with Cable provider tech support, they said it was the router and I needed to call them to get it switched to a different channel. I spent 45 minutes on the phone with Netgear tech support, after being on hold for quite some time. I was hard to understand the woman, and when she told me that she needed to take control of my computer to update the settings but it would cost $199, I said no way and hung up.

Posted by Anonymous


Netgear customer service agent just want to rip u off... they want to charge $ 50 just tell me to disable firewall in order access Netgear admin router setting

Posted by jt


We purchased a number of Netgear ProSafe GS108Tv2 8 port switches. One of them failed recently. I removed the cover to find out why there was a mechanical metal rattling sound on the inside to find the cooling heatsink floating around inside the case.. These devices come with a supposed lifetime hardware warranty. The aluminum heatsink that cools the main Broadcom network engine is secured only by glue. This means over time as it is heated eventually the heatsink will fall off and the device will fail. Heatsinks MUST be secured by metal clips that are attached to the PCB. Netgear support gives you the run around about having to have your orig sales receipt or they will not provide an RMA. Needless to say this is very poor customer support.

Customer Service Ratings

Based on 307 votes.

2.9

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