NetSpend customer service

Netspend is a prepaid consumer credit company. NetSpend offers alternatives to debit and credit card payment products including preloaded checking options and online payment tools. NetSpend offers customer service via toll free support, postal mail address or email.

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  • How to reach a live person:
    • You need to follow the prompts using your NetSpend card number. If you do not know your number, the only option is to use the selection to report your card lost or stolen, but that may incur a fee.
  • Hours of Operation:
    • Mon-Fri: 8am-10pm CT
      Sat-Sun: 8am-8pm CT
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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User Reviews

Posted by [email protected]

this sucks!!!!! i have tried to get a card it will not go thru. I have tried to will not let you go thru without a card or ssn and if you have not gotten a card they do NOT have your ssn called the other number is not even thier numer!!! it goes to a golf course!! what is your companies problem!!!

Posted by Keekee Mccullough

I have had a really bad experience with this company, horrible customer service and every time I asked for a supervisor they either hung up one me or place me on hold for more than 10 minutes, I suggest u don't get ur tax refund direct deposited on this card.

Posted by drdubi5701

I have a card but on the phone you have the wrong bank. My bank is Vantage West Credit Union in Tucson AZ. I need my Social Security on my card today which is two days before it gets to the bank. The number for Social Security

Please contact me so that I wikl know when the funds are on my card, I have no food and need the funds today, Thank you, Gail Dubin

Posted by Anonymous

This Is Tracy Johnson. I Have Been Trying To Sign My Boyfriend Up For A Net Spend Card. But He Can Not Receive It For Some Reason. Please Help Him So He Can Transfer His Ssi Check To His Knew Card. His Name Is Danny Walker. At Tampa Florida. Thank You For Your Help

Posted by kustomkrochet

I absolutely will never use this company again for anything! A computer glitch has cost me 4 days of my life when all it should have been was a 2 second edit. Customer service representatives and their supervisors were rude, not only to me, but to the store manager & assistant where I bought my card when they tried to straighten it out for me. NEVER NEVER NEVER use netspend. I should have made the trip to deposit money to my bank account instead of trying to save time!

Customer Service Ratings

Based on 158 votes.


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Corporate Office

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Hours of Operation

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