Mozilla customer service

Mozilla is an open-source software development company developing and distributing free-to-use software. Mozilla's primary product offering is productivity software such as spreadsheets, email programs and web browsers. Mozilla customer service is offered with an online forum staffed by volunteers.

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  • How to reach a live person:
    • Mozilla does not currently offer phone support. Their "Customer Service Link" listed below if the only option for company support.
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • FireFox support can be found here
      Thunderbird support can be found here

User Reviews

Posted by Anonymous

Have not been able to get any emails to my "inbox" for 3 days. I get prompts for incoming mail but nothing ever shows up in the "inbox". I'm sure It is my fault but I can't get it to work. I know I've done something. Please help put it back together.


Posted by Anonymous

if I had a phone number i would support you with a donation

Posted by Anonymous

What was the reason for the waste of time with that stupid survey. If a company puts out a survey it is suppose to be about the company and the opinions of the customers about the service or product. Firefox is awful and this survey proves it.

Posted by Anonymous

less than helpful.. I was treated rudely to the point of tears. I could not understand him very well. I requested to speak with another agent and he refused. I asked several more times and eventually he hung up on me. I called back and reached him again. At this point I was so frustrated with him interrupting me and over talking me . I asked him several times for another phone number where a superior could be reached, once again his answer was no. John told me he was the only one who could help me. My husband asked him why we couldn't speak to his supervisor and he told us there was not one. Eventually after much arguing over him refusing to let me speak to anyone I finally did speak to another person., not sure if they were a supervisor or not. This 2 hour ordeal left me totally frustrated . Worst customer service ever.

Posted by Anonymous

Does anyone know if a person can recover Thunderbird and address book lost when computer crashed.I thought i had saved everything correctly on a separate hard drive. NOT!!

Customer Service Ratings

Based on 79 votes.


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Mozilla customer service news

Firefox e consumo di RAM, soluzione in arrivo

Selezionando la casella “Usa le impostazioni di performance suggerite” verrà scelta la combinazione migliore in base alle prestazioni del computer e alla velocità della connessione ad Internet. In alternativa è possibile agire sulle impostazioni avanzate.

Mozilla Adds Two Cities to Gigabit Community Fund

The fund is awarding $300,000 in grants to leverage gigabit fiber networks in Eugene, Ore., and Lafayette, La., the company said. The money will go to things like ultra-high definition in the classroom and VR field trips, taking a page or two from ...

Some Firefox 52 Users on Linux Left Without Sound

Many Firefox users on Linux were left without the ability to play sound in their browser after updating to Firefox 52, released last week. The issue at the heart of this problem is that Mozilla dropped support for ALSA (Advanced Linux Sound ...

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