Metro PCS customer service

Metro PCS is a prepaid mobile phone network provider in America. Metro PCS is owned by T-Mobile and provides service on T-Mobile's infrastructure. Metro PCS offers customer support and service via phone or email.

  • How to reach a live person:
    • Keep pressing "#" through all messaging and the system will eventually give up (after around the 4th time) at which time it will ask you to either press 1 to continue or hang up. After you press 1 you will be connected to a person after a series of beeps.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number to a live person.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Yungbuc28


I lost my phone back on July 28th 2017 and didn't get a phone to August 18ty and they won't refund me.my money and they had also made me pay 100$ for a month of service I didn't use and they over charged me when I went and bought a new phone and charged me 30$ in fees I would like to be refunded or get the minutes for the months I paid for and the day's I lost on the minutes and no one will help me I am probably going to switch phone company I have never been thru this

Posted by Anonymous


On June 19th I spoke with a rep about some changes dealing with my payments. And I asked to speak with a manger to complain about why my phone is not making calls from my device on Wi-Fi I was hung up on and blocked from speaking with a rep I am passed off right now and I will pay my bill but I am asking for a discount your manger played ass they did not hear me and then disconnected the call

Posted by Anonymous


They lost a new customer they didnt even have, I was interested in switching to them for business purposes so had some presales questions about porting and vanity numbers, and no matter what could not get to thru a rep even with the details on this site. Well if you cant answer my presales questions, I guess i pay for your services. To bad Metro, your loss not mine. . . its a shame you guys have come to this I used to have you guys on 2006 and at least i could talk to some one at that time. . SMH

Posted by Bob


That trick doesn't work anymore. You're totally screwed if you're trying to cancel & need to talk to a human.

Posted by Anonymous


Hello

I used to have a number with you and that number is connected to my gmail acount and I forgot my account so their sending me varification codes and I can't reach them. Ifor you can please send me that code

Customer Service Ratings

Based on 454 votes.

2.0

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Metro PCS hours of operation for locations near you!. You can also find Metro PCS location phone numbers, driving directions and maps.

Metro PCS customer service news

Norfolk police search for 2 men in connection with Metro PCS robbery

Norfolk police are seeking these two men in connection with a robbery at Metro PCS on Jan. 16, 2017. Facebook Twitter Email; Print; Save. Facebook. 0. 0. 0. 0. Twitter. 0. 0. 0. 0. Google+. 0. 0. 0. 0. Email. 0. 0. 0. 0. LinkedIn. 0. 0. 0. 0. Link ...


Santa Ana police searching for suspect in Metro PCS store robbery

... The Ballfather: LaVar Ball and his 3 sons intend to change basketball forever Accused getaway driver pleads guilty to providing tools that helped 3 inmates escape Orange County Jail How these shipping containers converted to housing have ...


2 suspects rob Metro PCS in La Grange

LA GRANGE – The Metro PCS store at 1040 S. La Grange Road in La Grange was robbed at 3:32 p.m. Dec. 30, according to a La Grange Police Department news release. Two suspects entered the store and took four iPhones from the displays. A weapon...

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