McDonalds customer service

McDonalds is the world's largest fast food chain with over 36,000 stores. McDonalds was originally a barbecue restaurant in 1940 but was reorganized to a hamburger restaurant 8 years after opening. McDonalds customer service consists of a robust online help section as well as a toll free number.

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User Reviews

Posted by Anonymous

I cannot believe you got rid of the Grand Mac. It was the only sandwich that came out hot and juicy. The chocolate shake is so small now and doesn't taste anything like chocolate. And please go back to using regular Muffins gr8 your breakfast sandwiches asnd stop trying to give me fiber in the form of wood pulp (cellulose). I am ready to give up on your company

Posted by Ida,

Cranston street McDonald next to Cumberland farm has terrible service plus they speak Spanish all day and everyday I'm not against Spanish people bUT speak English please ty

Posted by Unsanitary

Went through drive thru. Nwttlton AV Jonesboro AR
Ordered a mighty kids meal extra fries ice tea and a large sweet tea. Payed for food at window 1. Then I remembered that I forgot to tell the order taker no ice in large tea. I told the girl at window 2 that I was sorry I forgot to tell them no ice. I could tell by her expression that it earatated her. She shut the window turned to someone. Next thing I saw she was scooping the ice out of the large tea with the lid. Now I have never seen this done or want to again. She opened the window and tried to hand me the tea. I told her nicely that I did not what that Sweet tea. She rudely shut the window and turned to a female and spoke briefly to her. The young lady turned around and dumped the tea out throw the cup away and made a new tea. She handed me the tea and I politely said I was sorry again. She made a very sarcastic remake "that's ok." I then response with. "Well you do not act like it's ok" she slide the window closed with great force. I drove off I told my grandson what had happened and his commit was " That's not right" take into account that he is 8yrs old. It would of been fast and easier if I did not make the mistake at first about the no ice. But to scoop it out with the lid and give it back and then catch a attitude about it in front of a customer. I guess my point is how sanitary is it to take a lid you just put on a cup and take it off and use it to scoop ice out of the cup than fill the cup up with sweet tea and give it back to a customer. It would of been faster to dump the tea out in the sink use the same cup and fill it with new sweet tea.

Posted by Anonymous

My name is David West I am a disabled veteran and I frequent the McDonald's on Arsenal Boulevard and Watertown New York most often with my daughter. The staff here know me my daughter and my service dog Titan by sight and name. They all love Titan and have no problems with him being a service dog in restaurant. Well on this occasion well out in the parking lot my left leg gave out and I fell. A young man named Tim employed at this McDonald's rushed outside to help me up. I love you McDonald's the staff is friendly restaurant is clean and they give me no problems with my service animal you have a customer for life at this location and I think that Tim should give a little something extra as other people in the parking lot just stood there and watched he is a very nice young man and a credit to your staff. Thank you David West. Contact number

Posted by Na

On 04/23/2017 I went through a MC Donald's drive thru and me and my daughter place an order. I was very shocked and hurt to hear an employee of MC Donald's make a statement oh I see that MC Donald's doesn't want the world to know the truth that there staff used the N word when they spoke to a customer so they approve of this action it's OK to call a person the N word so we truly know where
MC Donald's stands on this matter large order I never felt so humility that someone would even say this to us as a customer. I mean I would of never of went to 5140 Rufe Snow North Richland Hills,TX 76118 when I went in to complain I saw that they where laughing as if that was very cool what that person say and all the manager could say to me was that he was new so MC Donald treats there customers as nothing more than N word I am really ashamed and very disappointed.

Customer Service Ratings

Based on 199 votes.


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McDonalds customer service news

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