Kmart customer service

Kmart is a chain of discount department stores headquartered in the United States. The company is the third-largest discount retailer in the world. Kmart's customer service is available via toll free number and several online support options.

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  • Hours of Operation:
    • 6:00am - 12:00am CT
      7 days a week
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User Reviews

Posted by Marian


I purchase everlast brand swim suit on 4/16/2017 and she zipper came off after 2 uses. I took it to the store on 05/23/2016 to let them know that the product is defective. The manager said it's past 30 days so she can't do anything about it. I was very dissapointed because the product is defective and has nothing to do with 30 day return policy. I will not be asking for an exchange if the product was durable. I don't think I will ever be shopping there anymore.

Posted by Sharrel Boike


Hello. Several years ago I bought 2 pairs of slip-on Mary Jane shoes (for women) at K-mart and they are the most comfortable shoes I'm ever had. I so wish I could buy more but can't find them anywhere. Is there any chance that you could make them again? I remember paying $15 for them. They are very light weight. I'm still wearing one pair. I gave the other pair to my mother for whom they are the most comfortable shoes she has.

Posted by Anonymous


I ordered a gazebo on May 5th. When I went to the store to pick up my order there was a box that had 1 of 2. I then called the store and was told that the other part of my order was there. I then went back to the store to pick up the 2 of 2 but when I got home with it I had another 1 of 2. I have been on the phone with Sears and Kmart all day with on results. Can someone please tell me how I can get the 2 of 2 that I need? My husband has completely put the frame up and now the store is telling me to take it down and bring it back for a refund and order it again. My husband took 5 to 6 hours putting it up. And to top that Sears is telling me that they don't carry this product and it is clearly on their Sears.com website. This kind of service is why Sears and Kmart stores are closing.

Posted by Anonymous


Return or exchange policy is horrible. Tried to exchange a shirt bought over 30 days ago. Bought 3 shirts that day all the same size. One did not fit. Tried to exchange for the same shirt, but different size, they would not exchange it. Have been a long time customer but will not go back, this is unacceptable. We had a cart of purchases that we just left there. No wonder so many stores are closing, the worst customer service.

Posted by Anonymous


Recently I returned your stire ti shop after not entering your doors in 1 year to be exact. I purchased some white crop pants unfortunately I threw away my receip. Your customers service is discussing all I wanted was to exchange my item. No wonder your business is closing down.

Customer Service Ratings

Based on 168 votes.

2.3

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Hours of Operation

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Kmart customer service news

Kmart closing second to last store in Dayton area

The Kmart at 4480 Indian Ripple Road in Beavercreek is set to close in mid-July and will begin a liquidation sale on April 27, a spokesman for the retailer's corporate parent, Sears Holdings Corp., confirmed Thursday. The store closing will leave just ...


Kmart building sold

Cal Brink, economic development director, confirmed that The Furniture Mart USA, which is based in Sioux Falls, S.D., has bought the property and plans to develop the 100,000 square foot building into a retail store that most likely will include an ...


West Allis Police Report: Stolen tools from Kmart

Two televisions were taken from a residence in the 2300 block of South 56th Street before 7:52 p.m. Mar. 5. Theft. A license plate was taken from a vehicle parked in the 1100 block of South 64th Street before 3:30 p.m. Feb. 25. CDs and a flashlight ...

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