Posted by Belinda
JC Penny may as well give up the business. I feel sorry for the Penny Family considering Mr.Penny worked so hard to make his business what it was long ago. The customer service, supervisors, and the whole business is the worst than ever. When you have an issue-the supervisor/management seem not to care about you as a customer. I was so irritated after placing an order and my confirmation was sent to a co-worker with the same last name. At that moment I was furious, but at the same time realizing that mistakes are made. My only satisfaction at the time was to cancel the order and my account. When I spoke with the supervisor (Morgan)she was pretty nonchalant with her apology, which added fuel to the fire. As a customer spending my hard earned pay-expect more than what I received from her. This has always been my experience with JC Penny, and I see there has been little or no change. Nothing was asked if there was anything they could done to change my mind, or to save the account. This is why other that shop Penny's do not have accounts, and very seldom shop there for reasons I've mentioned. I had been a customer for a long time with JC Penny's, but, canceled my account due to a bad experience. I opened this account about 12 years later, approximately 4 years ago and here I am again canceling my account. This will be the last time as a customer unless there is something that would allow me to change my mind, but I doubt that knowing their business practices.