Posted by Anonymous
No services. Kept transfer your phone call. I went thru 5 people and get disconnected. I wasted my whole hour.
Hewlett-Packard customer service
Hewlett-Packard is a computer information hardware manufacturer in the United States. Hewlett-Packard is mostly known for its brand of printers personal computers. Commonly referred to as HP, Hewlett-Packard also makes devices such as servers and mobile tablet devices. Hewlett-Packard offers customer service by toll-free phone and email support.
- How to reach a live person:
- Press 0 four times through prompts
- Hours of Operation:
- 24/7
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- Easy ways to get to popular departments: - Main line notebooks, say tech support then notebook then pavilion (or presario) - Desktops, say tech support then desktop then pavilion (or presario) - printers, say tech support then printer then type (all in one, deskjet, inkjet, etc) then yes or no to a mac OS.
- How to reach a live person:
- Press 0
- Hours of Operation:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- How to reach a live person:
- Press 2 and then 5
- Hours of Operation:
- 24/7
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- This is the sales centre for HP, you can purchase products as well as return units you have purchased directly from HP.
- How to reach a live person:
- Press 3
- Hours of Operation:
- Mon-Fri: 5am-5pm PT
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- How to reach a live person:
- Just select your product
- Hours of Operation:
- 24/7
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- This support is for all HDX notebooks, TX2 notebooks, TVs, Projectors and Touchsmart PCs. This line is for these products only and you usaully reach an agent much quicker this way if you need to be transferred as well.
User Reviews
16
May
16
Feb
Posted by NotAHappyCustomer
I will NEVER buy an HP product again! I own my business and would NEVER put my customers through this kind of ridiculous nonsense! WORST customer service that I have dealt with in a very long time!
11:35 AM Natalie:
Expected date is 28 feb 2017
11:37 AM Nicole Werner:
There is no faster way to get this printer??? That's 12 days! I have a business to run!
11:38 AM Natalie:
You will get it by 28 feb,as there is not faster ways.
Is there anything else that I may assist you with today?
11:40 AM Nicole Werner:
I use FedEx for shipping and yes, there is a faster way. Considering this is a hardware issue, expedited shipping for my inconvenience as a customer would be appreciated. Who do I need to contact to make this happen?
11:40 AM Natalie:
As the expedite shippiment is chargeable.
11:40 AM Natalie:
If you want we can process it on charge basis.
11:41 AM Nicole Werner:
That's ridiculous! This is not MY fault. This is a company hardware mistake. I would never expect my customer's to pay for expedited shipping if my company made an error with our products.
11:42 AM Nicole Werner:
If you can't make this happen, then I would like to be put in contact with someone who can. Thank you.
11:42 AM Natalie:
I would really apologies for the inconvenience caused to you.
11:42 AM Natalie:
Thank you for contacting. HP Total Care Real-Time chat support. If you need further assistance, please contact us again at:
http://hp.com/support/chat
11:43 AM Nicole Werner:
I appreciate your apology and realize this is not YOUR mistake. I would like to speak with a manager please.
11:43 AM Natalie:
I have already spoken with my manager regarding your issue.
11:44 AM Nicole Werner:
Well, thank you for that, but I would like to personally speak with a supervisor.
11:44 AM Natalie:
If you want you can contact on our voice support 1800-474-6836
11:44 AM Nicole Werner:
Thank you. I will do that. Have a good day.
11:44 AM Natalie:
As this a chat team, we are unable to speak to you.
11:44 AM Natalie:
You are welcome.
02
Feb
Posted by Anonymous
I made the mistake of buying your products and then buying virus protection. Now Everytime I call. I get some one in another country. I have been trying to cancel the virus protection because it never worked. The people I speak with keep saying the phone is breaking up and they hang up on me e en though I was calling from a land line. Now they are saying the can only refund $150.00. because I waited so long. I have been waiting over a month now to respond to the email which I never received go get less than half of my money back.
29
Jan
Posted by Anonymous
This Is The Worst Company To Buy From. They Don't Do crap For Their Costumers, They Waste Your Time Saying They're Helping You When They're Not. Their Prolonging Help Until Your Warranty Is Up. And Their F-ing Reps Are Rude And Racist As Hell. I Could Sue And I Should But Their Bullcrap Company Is Not Even Worth The Time. I Will Never Recommend You Idiots To Anyone.