Greyhound customer service

Greyhound is a ground transportation company which provides scheduled bus service to nearly 3,000 cities all over North America. A Scottish company, FirstGroup, currently owns Greyhound. Greyhound has offered bus service for over 100 years. Greyhound offers technical support only in the form of a website help section.

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    • Mon-Fri: 7am-7pm CT
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User Reviews

Posted by FLORECE

My name is Florece Lofton on Friday I was supposed to leave Athens Ga @11:55 & be in Atlanta Ga @125 . We left Athens @ 12 something got to Atlanta @ 2:30 couldn't leave Atlanta until that night @7:15 . I'm very disappointed @ Greyhound. I wa to get to Detroit @6:45 I got here @ 1. I was coming for my Brother funeral

Posted by Anonymous

As a "Common Carrier" (public transport), you have a higher duty to clientele than other concerns do. The so-called "manager" in Visalia, CA, is so rude and unprofessional, she is off-putting. I purchased "Flexible" tickets on-line (2 free checked bags, which was accommodated in San Diego). When I asked for tags reflecting my return-trip San Diego destination on them, she insisted I got only one bag free ("I'm n ot going to argue with you"), and charged me $15. I presented my Visa card, and she said she c/n take it b/c her "machine was down." I d/n have cash, so she pointed down the street to B of A (ATM); I had 4 bags w/me. What was I supposed to do? No apologies, no offer to keep an eye on them for me. Then she spent 15 =/- minutes on the phone and never looked up while I waited to pay for the 2d bag. She is awful.
In L.A., there was a minimum 2-hr. delay each trip. When an announcement was made, it was unclear, yet when we asked several nearby employees, they all said they hadn't been listening, so no one knew whose bus was late. Non-priority ticket-holders were allowed to shove ahead of priorities. Bus bathrooms have no hand cleaners, and Hepatitis A is a huge concern here. The tix are sold as "express"; they read that Bakersfield is the sole stop up to Visalia, yet we stopped at many other towns.
I do a lot of traveling, but I will NEVER again ride your buses, and I will advise everyone I know not to, as well. Bah.

Posted by Myles Dunne

My carry-on bag I got left in Dallas Texas I've been trying to get ahold of somebody for 2 weeks

Posted by Night

Horrible service through the security of the Albuquerque, NM station. Officers, at least three through my wait at the station harrassed and either asked sexually for themselves_or made sexual comments. Basically past basic, that for visiting my mom for thanksgiving weekend, I have to go to the hospital and take viewing and sex or otherwise be given an embriotic stem cell research injection to have city sex and break ribs. I was so very afraid that at this stop guns were held by all three officers. I'm looking for places to make complaints.

Posted by Anonymous

I, an old man,live in Canton OH planned first ever to have a ride of grey hound for a tour of the city of Columbus OH sometimes towards the end of this month, Nov-2016, so, felt to know about Grey hound services from its a to z. Over customers' desk phone number I could get hold of one,named Mr. John; how wonderful his dealing,delivery and detailing!I'm highly served, updated and informed by his unique talent of salesmanship and human quality. Thousand kudos to John and sincere good wishes to his health, happiness and professional success! S.A. Samad

Customer Service Ratings

Based on 135 votes.


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Greyhound customer service news

2 stabbed on Greyhound bus in Oregon

PORTLAND, Ore. (AP) — Authorities say two people were stabbed aboard a Greyhound bus east of Portland. The Multnomah County Sheriff's Office said Thursday that a suspect was arrested at the scene and the victims were taken to a hospital for treatment ...

Iowa developer, city push for greyhound track demolition

A developer and city officials are working to demolish an abandoned greyhound track in northeast Iowa and replace it with a business park. The Waterloo City Council voted Monday to add the Waterloo Greyhound Park to the city's contract with Deer Creek ...

Continued criticism for Greyhound's reduced and eliminated service

The busses they use are well worn out and still have square headlights like most cars built in the late 70;s, seats that need redone,trim falling off, and inexperienced drivers. If you want to ride in a bus that was built 40 years ago ride in Canada ...

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