Geek Squad customer service

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User Reviews

Posted by [email protected]

two hoursago all inbox e mails were erased
on the phone with agent Annette A all were wiped out as we were retrieving from trash

no inbox
no trash

the connection to supervisor did not happen
i phoned back another half hour and i get someone else who finally connects me to someone who tells me all is gone
cannot get my e mails back

to buy security??????????????


They Suck Do Not Recommend Geek Squad Or Best Buy They Do Not Stand Behind The Products They Have. Our Product Is Less Then 6 Months Old, And Have Protection Plan And Can Not Get Anyone To Figure Out Our Problem

Posted by Anonymous

Van number almost killed me and my family on Merritt Parkway in Ct on February 6,2016 at 1:45 pm, exit 31. He did not stop when merging onto roadway. Was talking on phone and completely distracted,(or just a complete a..hole. Not supposed to be on the parkway anyway. Geek squad sucks and my entire family reunion will be made aware.

Posted by missconcierge

I've had geek squad since I purchased my new dell on 11/10/2015. I was sold 2 years of geek squad top service. I've called on the suad 4 times. personnel very nice,polite, useless. I spent too much time waiting for an agent to work with me and after 4 tries, none of my problems have been resolved. it has not been from lack of effort by your techs but more by lack of ability, experience .
I was spoiied by having Dell concierge for the past three years. very little wait time and almost 100% satisfaction with their techs.

Posted by Anonymous

I bought a Dell laptop one year ago from best buy major now needs to be repaired .I sent it to be fixed at geek squad big mistake one month later they inform me they cannot fix it.nredless to say i will not do business with the ignorant idiots anymore .

Customer Service Ratings

Based on 189 votes.


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Geek Squad customer service news

FBI allegedly paid Geek Squad technicians as 'confidential human sources' in child porn case

Recently unsealed documents reveal the FBI has allegedly been paying Geek Squad technicians to search customers' computers for illegal material, allowing the FBI to conduct searches without a warrant. In January, the FBI testified against Dr. Mark ...

Best Buy denies FBI, Geek Squad techs worked together without warrants

Best Buy has denied that its Geek Squad tech support employees and the Federal Bureau of Investigation have a more formal relationship than previously revealed after the Orange County Weekly reported the federal agency is working with technicians to...

Relationship between Geek Squad, FBI explored in Newport Beach doctor's child porn photo case

Best Buy employees notified the FBI, and a subsequent search warrant of several of Dr. Mark Rettenmaier's electronic devices, including an iPhone, turned up more than 800 photos of naked or partially undressed “underage girls,” federal prosecutors say ...

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