FTD.com customer service

Contact information related to FTD.com customer service, customer support and technical support can be found below. Please feel free to update any of the FTD.com customer support information we have to make sure our site is kept as current as possible.

  • How to reach a live person:
    • Press 3 when recording begins
  • Hours of Operation:
    • 24/7
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by FTD is Terrible


This number is completely useless. It is some off-shore call center and they won't even say where they are located. I can't find a number in the US.

They completely botched 2 orders in 2 days and now can't even give me an update after nearly 40 minutes on hold.

Avoid this company!!!

Posted by Anonymous


HORRIBLE EXPERIENCE!!!!!
We scheduled delivery of same day flowers to my young granddaughter in the hospital. She had surgery the day before. Even though we paid the extra fee - the flowers were NEVER delivered!!! But what really infuriates me is that no one from FTD even bothered to let me know!! I kept calling my daughter in law to see if the flowers and gift had been delivered and she said no. Finally at 6:15 PM on a Saturday I call FTD! I am told the flowers did not get delivered, would not be delivered but they will try to get to it on Monday! Are you kidding me??? If I had not called I never would have known this! I cannot believe the horrible customer service!! My granddaughter is being released on Monday, she would not have even been there! And to top it off - they would have kept the extra fee for the same day Saturday delivery! How dishonest!! Then when I tell the customer service rep to cancel the order; she proceeds to hound me to have it delivered on Monday and the will refund me $3.00 - Unbelievable!!!??? I will NEVER use this company again! This was important and they could have cared less!

Posted by Anonymous


HORRIBLE EXPERIENCE!!!!!
We scheduled delivery of same day flowers to my young granddaughter in the hospital. She had surgery the day before. Even though we paid the extra fee - the flowers were NEVER delivered!!! But what really infuriates me is that no one from FTD even bothered to let me know!! I kept calling my daughter in law to see if the flowers and gift had been delivered and she said no. Finally at 6:15 PM on a Saturday I call FTD! I am told the flowers did not get delivered, would not be delivered but they will try to get to it on Monday! Are you kidding me??? If I had not called I never would have known this! I cannot believe the horrible customer service!! My granddaughter is being released on Monday, she would not have even been there! And to top it off - they would have kept the extra fee for the same day Saturday delivery! How dishonest!! Then when I tell the customer service rep to cancel the order; she proceeds to hound me to have it delivered on Monday and the will refund me $3.00 - Unbelievable!!!??? I will NEVER use this company again! This was important and they could have cared less!

Posted by Yzernow


I have never been more disappointed with a company. I ordered flowers for my best friends mother's funeral. I wasn't notified until exactly one week later that the florist dropped the ball and did not make the delivery. The only thing I was offered was to deliver it now to my girlfriends home or give me a refund. I finally made such a stink that they refunded my flowers and gave me a $25 coupon for future purchases. SORRY FTD IF YOU DROP THE BALL YOU SHOULD MAKE GOOD ON THE ORDER AND REFUND THE CUSTOMER. I'll chose a different florist delivery company in the future!!! Confirmation number FTJ209185

Posted by none


Hello my name is John Payne and recently someone illegally used my card information to make a purchase from your website would like to know how to rectify the situation