Expedia customer service

Expedia is an Internet-based travel booking engine. Originally owned by Microsoft, Expedia was spun off from Microsoft in 2001. Expedia uses major GDS platforms like Sabre and Amadeus . Expedia customer and technical support is offered by online support forms and forums only.

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User Reviews

Posted by Sammie

Question: why cant we reach Expedia reps, in New Zealand? when there is a problem with the bookings, ( problems of any kind ) in order to talk to a person speaking English like we do (!)
meaning: no problems off communication and understanding! Often it comes to... "I cant understand you" from either person. ( the caller and the customer service rep.) and frustration will mostly end a conversation.
Solving a problems often leeds to a frustrating end and you ( the caller ) hangs up, or the customer receives a token, to be redeemed at your next booking. I my opinion that is not fair or correct and dose not solve a recurring problem. Speaking for my selves dont want the token, ( money or points ) I like to have that mostly easy problem resolved and not incurring again. This is the reason for me, calling, writing, via their website or speaking to a person I can not understand.
Well Expedia this is a problem only you can solve ( if you want ) and be proactive.

Posted by Anonymous

Next to impossible to cancel my booking. Expedia cancellation link crashed. Am $173 out of pocket. When I rang hotel that said expedia could only cancel

Posted by Anonymous

My name is Jacquelyn Newbold . I booked at westgate resort Orlando Fl in Oct 1st -5th.However due to the threat of Hurricane Matthew to Bahamas and to Fl i cancelled the booking for West gate 1 day earlier as well as my rented car. I rented from Alamo and was told that they couldnot give me a refund for 1 day . I was asked to contact your company.I am asking for the one day refund .Please assist me in this matter

Jacquelyn Newbold

Posted by cindy

I was put on hold for more than 3 hours. Please call .please, please

Posted by Anonymous

Recently booked with Expedia and due to health had to cancel. Had their insurance and my call immediately answered. Insurance forms were sent via email the next day, filled out and returned as soon as Doctor form completed. They advised when they received them and within 2 days approved and checks were sent for my wife and I. Fantastic service.

Customer Service Ratings

Based on 304 votes.


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