Posted by Sammie
Question: why cant we reach Expedia reps, in New Zealand? when there is a problem with the bookings, ( problems of any kind ) in order to talk to a person speaking English like we do (!)
meaning: no problems off communication and understanding! Often it comes to... "I cant understand you" from either person. ( the caller and the customer service rep.) and frustration will mostly end a conversation.
Solving a problems often leeds to a frustrating end and you ( the caller ) hangs up, or the customer receives a token, to be redeemed at your next booking. I my opinion that is not fair or correct and dose not solve a recurring problem. Speaking for my selves dont want the token, ( money or points ) I like to have that mostly easy problem resolved and not incurring again. This is the reason for me, calling, writing, via their website or speaking to a person I can not understand.
Well Expedia this is a problem only you can solve ( if you want ) and be proactive.