Posted by Judy
I just spend an hour on the phone with two customer service reps, neither of which I could understand. When my printer ran out of Black ink, for the past year, it asked me if I wanted to use Photo Black instead and I said "yes". Today, it would not give me that option and stopped printing in the middle of a document. The CS people (one a "higher level of support") said that using the Photo Back was only offered "temporarily" when I know from past experience, that is not true. The reference number I will NEVER purchase another Epson product.