Epson customer service

Epson is a Japanese consumer electronics company. Epson is known for making printers and other imaging and printing hardware products. Epson also has subsidiary companies that make computer and entertainment consumer products. Epson offers customer service by email, toll-free phone and form submission.

  • How to reach a live person:
    • Press 2
  • Hours of Operation:
    • Mon-Fri: 6:30am - 5pm PT
  • Email:
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  • Customer service link:
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User Reviews

Posted by Judy


epson.com







I just spend an hour on the phone with two customer service reps, neither of which I could understand. When my printer ran out of Black ink, for the past year, it asked me if I wanted to use Photo Black instead and I said "yes". Today, it would not give me that option and stopped printing in the middle of a document. The CS people (one a "higher level of support") said that using the Photo Back was only offered "temporarily" when I know from past experience, that is not true. The reference number I will NEVER purchase another Epson product.

Posted by Kerry


What an un-merry chase. In my order Order product T034 Light Black Ink Cartridge could not be recognized as working. Customer service left asking me to keep checking to see if the printer started working again.

Posted by Never Again with Epson


My HP printer finally quit after 12 years. So I bought an Epson because it sounded too good to be true for the price. After 10 calls to customer service/tech support and 4 sets of ink nothing changed. I did everything they told me to do. The printer would not print everything on the page. When it printed an all black text page it was fuzzy. The one customer service rep tried to tell me the serial number I gave her wasn't the one on the printer. After looking at a photo I emailed, she then realized SHE WAS talking about a totally different printer model. I will NEVER BUY AN EPSON printer or any other product again.

Posted by Anonymous


I have had an epson printer for about a year, and am ready to toss it right out the window! I have never had so much trouble trying to print something off a new printer. This printer has been trouble from day one.
First problem was trying to get it hooked up to wifi. Followed the directions from the manual and nothing worked. Finally went to YouTube and found a video on how to go around the problem to get it to work.
Second is the amount of money spent on ink! No matter how many times I pushed the black ink button, or actually edited the pictures to black and white the dang printer would still use blue, or yellow ink till the ink ran out! Next the darn thing won't print unless every cartridge has ink in it! So I end up with full black cartridges but empty yellow, or magenta, or even blue. So another stupid, Ratsafrasa, trip to the store to get more colored ink, and by now I am fuming! Never again will I buy a printer from this company!

Posted by larry


Updated software does not install on WF3630 printer It goes about 37%

Customer Service Ratings

Based on 188 votes.

3.3

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Epson Manuals
Epson customer service news

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