Einstein Bros customer service



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User Reviews

Posted by Anonymous


I was on your restaurant today at Pavilions at San Mateo in Albuquerque New Mexico. There was a shopping cart out side by the tables. It was about 3:00. My mother and I wanted to eat but use the restroom first. Your employee said oh you might want to use the men's restroom because there is a homeless woman in there and she will be awhile. I said well that's not right I am a paying customer he said well if we don't let her use it then she will do something out back which I didn't understand. I took that to mean she comes in there a lot. So my mom used the men's restroom and then I went in there it was so dirty I couldn't believe it! The walls around the restaurant are dirty there was dirt running down the glass doors when you enter. The food was good but I can't believe you're management is letting that store go downhill, I will never go to any of your restaurants ever again and word does get around. The homeless girl went back outside and was asking customers going in for food and money. And please do not send me anything free because like I said never again will I go to your restaurants.

Posted by Anonymous


Several people at my office like Einstein's food. However, the service at the local store is so poor that today we actually walked out and went to Applebee's. Customer's are rarely acknowledged quickly; help is always doing something and rather than immediately acknowledging the customer and saying "we'll be with you shortly" - or anything! - they just keep working. My daughter manages a Domino's store for a large local franchise and if she managed her store this way, she would be fired.

Disappointing!

Posted by Anonymous


Every time....and I mean EVERY time I go through the drive through of your location on 1431 in Cedar Park,TX....they are out of what I order. The most annoying thing about it is that they don't tell me until I'm at the window to pay. They don't show me a menu (since I've passed the menu board already, either). They simply suggest an alternative, which, when I agree to it....they're out of that, too! What kind of way is this to run a business?!

Posted by Anonymous


So frustrated! Went to the Desert Ridge location on North Tatum Blvd. in Phoenix, Az for the second time to have them out of all non sweet bagels by 1:00. I asked for sesame - out, then plain - out, then onion - out. They said the only thing non sweet was a garlic bagel. This always happens at this location. Guess it's odd to Brueggers for me!

Posted by Keke on Conn Ave Bethesda/ Chevy


Keke was great. I arrived at closing time. Though she had closed the cash register for the day, she opened just to sell me a bagel. Store on Conn Ave Bethesda/Chevy Chase

Customer Service Ratings

Based on 3 votes.

4.3

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Einstein Bros customer service news

Einstein Bros. Bagels and Noah's New York Bagels announce seasonal menu

Cinnamon Cream Cheese Shmear will return to the menu, along with Gourmet Apple Cinnamon Bagel and Cinnamon Toast Egg Sandwich, Cinnamon Winter Blend Coffee and Cinnamon Caramel Latte. The limited time menu is available at all company...


Einstein Bros. & Noah's New York Bagels offer Black Friday catering special

Einstein Noah Restaurant Group announced it's bringing back its Black Friday catering special for groups. The Black Friday catering special will be available by calling 1-800-BAGEL-ME and valid Nov. 26 through Dec. 3. The offer includes 24-hour ...


Genius? Einstein Bros. shares up 50% on deal

Deal = 50% jump in stock price. Investors in the parent of Einstein Bros. Bagels are looking smart Monday as shares surged $6.76 to $20.15 after the company agreed to be acquired by German investment group JAB Holding for $20.25 a share. The $374...

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