Comcast customer service

Quickly locate Comcast technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Comcast page at any time.

  • How to reach a live person:
    • Keep pressing "#" and ignore their messaging. Took me 4 times.

      If they determine you are outside of their servicing area, you may need to press "1" when prompted.
  • Hours of Operation:
    • Mon-Fri: 7:00am-8:00pm
      Sat: 8:00am-5:00pm
      Sun: Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 1
      Press 1
      Press 2
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


Your company is nothing but a bunch of inresponsible workers(regarding the ones that work the field). How dare you to cut the ground cable from my cable company and use it. Are you that damn broke. As of yet they have not fix it

Posted by Anonymous


Re-nominating Comcast as Worst Company in North American -- though in reality only their repair crews are on this continent, with customer "service" outsourced to the Philippines. Yesterday Comcast email was down for at least 7 hours. I had to speak with THREE reps over a period of SIXTY minutes just to be informed that the problem was at Comcast's end. The first rep read from a script to advise me I should purge "cookies" from cache and reboot computer. When I asked for a supervisor she put me on hold, never to return. Second rep was also at a loss; again, I requested a supervisor. Supervisor took TWENY minutes to inform me about the outage, saying she "assumed" the previous reps would have told me. English-speaking ability at the call center is MINIMAL; they may understand basic sentences but are unable to grasp anything even slightly complex or to put anything into context and have ZERO knowledge of local conditions.

I called the Comcast "corporate office" today to complain and spoke with someone in Tucson who used the word "unfortunately" about 100 times. He claimed there was something called a "We're on It" line based in the U.S. that customers could call to avoid the Philippines customer-"service" center but said he was "not allowed to disclose the number" and that I could "find it online." Online search revealed NO phone number for this dubious entity, just more of the usual B.S. Corp-office exec also refused to issue credit for the time that email service was out, saying since Comcast email is "free" they have no obligation to compensate.

WORST COMPANY EVER. NO ACTUAL CUSTOMER SERVICE; YOU ARE ON YOUR OWN IF YOU HAVE A PROBLEM, UNLESS YOU HAVE THE PATIENCE TO DEAL WITH MINIMALLY ENLISH-SPEAKING "REPS" IN ANOTHER COUNTRY.

Posted by Comcast Deals


Be sure to ask about the Xfinity Winter Festival! Now including snow on all channels!

Posted by Anonymous


really nice recording re:Irma....but...no way to contact a real person....
While preparing for the storm, I noticed that the cable box on the side of the house was uncovered and mangled. I can't believe that your techs left it that way after the last visit.
did not want to personally mess with it because I find Comcast to be tempermental and I didn't want to inadvertantly lose service. when things calm down and before the next hurricane, could you please send someone out to fix it?

Posted by Anonymous


can you change the online account system to allow customers to perform more than 1 refresh at a time for cable boxes?

Customer Service Ratings

Based on 835 votes.

2.6

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Comcast customer service news

Comcast not dropping Big Ten Network in Indiana

LAFAYETTE — A social media firestorm lit up Thursday afternoon when Comcast's customer service Twitter feed announced the cable company would drop Big Ten Network nationally in May. However, a Comcast spokesperson said that is not accurate for...


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