Chili's customer service

Chilli's is a national chain of casual dining restaurants based on Tex-Mex style of cuisine. Chilli's features southwest decor and is originally from the Dallas, Texas area. Customer service is offered through a national toll free number and a robust help page.

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    • Mon-Fri: 9am-5pm CT
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User Reviews

Posted by Anonymous

A friend and I, whom I haven't seen in 6 months decided to meet and have lunch at chili's. It was 12:15 and wasn't busy and we decided to sit in the bar area because it only had one other customer in that area. We sat patiently for 10 minutes approximately eight feet from the bar where one employee was sitting on a stool, the manager leading against the bar chatting with the two girls behind the bar and showing some video on her phone.I finally asked if someone was going to wait on us and they all scattered. The server working the bar area whom was on her phone walked up to our booth and with a cocky attitude and no apology asked if we were in a hurry. I said no, but I thought we were invisible. She replied back no your not invisible so are you ready to order. My friend and I weren't going to let her ruin our day so after her rudeness and a manager that didn't even bother to check on us and apologize we left. I am a server and have been in the industry for many years and you really need to train your servers on hospitality and that they aren't at work to socialize with one another.

Posted by Anonymous

We live in Fairmont WV we go to your restaurant in Morgantown WV and we have always had good food however last evening May,16 2017 I ordered the guacamole burger as I have before. I ate some of it and then realized the middle was raw. We found out waitress and she took it back and they replaced it. I was up all night throwing up and diarrhea and still have today. I have never felt so bad. You need to instruct you cooks to check to be sure the food is done. I will never order a burger there again it will be a while before I can eat there again. The waitress apologized but no manager came to the table and we were not offered a discount very disappointed since I ran a restaurant in Fairmont for years and we appreciate our customers. Just thought someone should know. I tipped the waitress 20% due to the fact she didn't cook it. She did her job. Maybe you have so much business that you don't care but I believe that is a sad way to look at things.

Posted by Terry

Went to Chili's in Wilson NC for lunch today. MOTHER'S DAY. Was with 11 other people. Time was 11:30 am. 2nd person to order tried to order broccoli was was told they were out of broccoli. Not more than 2 minutes later we saw others receive broccoli on plates. Waited and saw others with broccoli. I asked waitress who had been rude during time we were there what was up with others getting broccoli. In a very rude tone of voice she said I didn't know we had broccoli back in. No one told me. We've been out for about a month." If she knew after waiting our table and the person who wanted broccoli hadnt ordered lunch due to no broccoli, shouldn't she have returned and informed her she made a mistake and asked if she wanted to order? We couldnt believe the attitude this waitress had.

Posted by Kathleen

Mothers Day-Menomonee Falls WI You owe us a couple coupons.We ordered chicken enchiladas + they came covered with sour cream sauce and a block of cheese. Before we could OPT for the verde sauce. It was inedible, had to pull chicken out of this drippy tunnel. Bring back the VERDE SAUCE!!!

Posted by Anonymous

We ate in your Chilli's at 2222 West Northwest HighWay in Dallas on May 12th. My associates and I eat out every Friday for the past 10 years. All I can say this was the worst meals we have every eaten. To begin with, the silverware was dirty. The chili was cold. When it was returned it was like a soup not like chili is suppose to be. The chicken sandwich was cold and it was not fully cooked. Never returning.

Customer Service Ratings

Based on 21 votes.


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Chili's customer service news

Slighted Veteran To Meet With Chili's Parent Company

Dallas Mayor Unhappy With Understaffing Of 911 call centerDallas Mayor Mike Rawlings expressed his frustration with how badly the 911 call center is understaffed. Historic Farmhouse Moved To New Location In GrapevineThe move of a historic farmhouse...

Threats force family of veteran denied meal at Chili's from home

Ernest Walker, and his attorney, Lee Merritt, discuss the threats received by Walker after the story broke about Walker's Veteran's Day meal being taken away by a Chili's Bar and Grill manager. Lee Merritt Courtesy video. By Mitch Mitchell.

The Office: Pam Beesly (and Jenna Fischer) officially welcome at Chili's

Having been banned from Chili's more than 11 years ago for getting slightly too intoxicated, Pam Beesly is officially once again welcomed to go order as many margaritas and fajitas as her heart desires. Beesly portrayer Jenna Fischer tweeted Monday ...

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