Charter customer service

Charter is an American cable television provider. Charter has nearly 6 million customers and serves mainly the Midwest portion of the United States. Charter's customer service includes toll free numbers and they encourage walk-in support to their retail locations.

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  • Hours of Operation:
    • 24/7
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User Reviews

Posted by Lost in the 20s


Charter has the worst.... WORST customer service I have every witnessed. No thought for the customers. They don't relies that people work for a living and can not take off 3 hrs to get the service they provide corrected. The 3 hrs away from work would go to paying for the service. They do not provide weekend appointments and the product they provide is laughable. The lady on the phone messed up over 14 days ago but some how it is still my fault that I have been without service for half a month. What a joke.

Posted by tnmom52


I am really upset I draw disability paid the first of every month I ask that my bill be due then Noone would help me. Was in the hospital for a week and lost my husband last month. I scraped together $182. Still owed $45 and I was cut off. Guess I need to find other provider.

Posted by Anonymous


Would I be able to get 2 routers for the same plan?

Posted by Anonymous


My husband came home from up north, three of our 4 TV's are not working. he called Tech Support and when he could not find the on/off button immediately on the TV (why should he, when we always used the control device)the support guy HUNG UP on my husband. I consider that to be extremely bad, poor customer service.

Posted by Anonymous


My name.is donna mcbroom i live in cookeville tn.i have tryed since june to get my billing fixed i live in an apt complex that they payed the cable so when they debunked in june i tryed to get my account fixed i have called 6 times and got 6 different answered went to the cable office 5 times still no help i got a letter from charter saying that the rental company was paying up till 8/22/16 but the huge bills keeped coming so when i got the bill for 213.00 i called again some man told me he didnt know why i got a letter from charter but the bill is urs so i had it turned off so charter didnt even honor there own letter that is sad since then i have been called 2 letters a guy knocking on my.door wanting the equipment all in a matter of 2 weeks wish charter was a concerned before anyway i am happy u guys treated me in such a way made me look into other options so went bought a tv with roku it is freaking awesome dont have to have channels i dont want so i am telling all my friends about it and get there wifi through frontier so with all the new technology coming out that will eliminate the need for u maybe u should treat ur customers better.

Customer Service Ratings

Based on 366 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

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Charter customer service news

Bus heading to Masters crashes, injuring 18 people; driver charged with DUI

COLUMBIA COUNTY, Ga. - Authorities have charged a charter bus driver in a crash that injured more than a dozen people who were heading to the Masters Tournament. The bus left Atlanta Thursday morning and crashed in Columbia County, just outsideá...


Charter Reports Steep Pay TV Subscriber Losses in Q1

The rest of the industry followed suit, with sell-offs of Comcast, Dish Network, AT&T, Altice USA and Cable One shares. On Charter's first quarter earnings call CEO Tom Rutledge attributed higher churn to customer service system changes that are being ...


Charter 1855 6870111 password reset contact Charter techh SUPPOR-T care

Dial CHARTER TECH SUPPORT Phone Number CHARTER LOGIN customer service Phone Number | CHARTER technical support Phone Number | Toll Free | Call @ 1-855-6870-111 Work will be done by remotely | Third Party | technical support |USA Toll Free 1-855-6870 ...

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