Charter customer service

Charter is an American cable television provider. Charter has nearly 6 million customers and serves mainly the Midwest portion of the United States. Charter's customer service includes toll free numbers and they encourage walk-in support to their retail locations.

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  • Hours of Operation:
    • 24/7
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User Reviews

Posted by tnmom52


I am really upset I draw disability paid the first of every month I ask that my bill be due then Noone would help me. Was in the hospital for a week and lost my husband last month. I scraped together $182. Still owed $45 and I was cut off. Guess I need to find other provider.

Posted by Anonymous


Would I be able to get 2 routers for the same plan?

Posted by Anonymous


My husband came home from up north, three of our 4 TV's are not working. he called Tech Support and when he could not find the on/off button immediately on the TV (why should he, when we always used the control device)the support guy HUNG UP on my husband. I consider that to be extremely bad, poor customer service.

Posted by Anonymous


My name.is donna mcbroom i live in cookeville tn.i have tryed since june to get my billing fixed i live in an apt complex that they payed the cable so when they debunked in june i tryed to get my account fixed i have called 6 times and got 6 different answered went to the cable office 5 times still no help i got a letter from charter saying that the rental company was paying up till 8/22/16 but the huge bills keeped coming so when i got the bill for 213.00 i called again some man told me he didnt know why i got a letter from charter but the bill is urs so i had it turned off so charter didnt even honor there own letter that is sad since then i have been called 2 letters a guy knocking on my.door wanting the equipment all in a matter of 2 weeks wish charter was a concerned before anyway i am happy u guys treated me in such a way made me look into other options so went bought a tv with roku it is freaking awesome dont have to have channels i dont want so i am telling all my friends about it and get there wifi through frontier so with all the new technology coming out that will eliminate the need for u maybe u should treat ur customers better.

Posted by Leo


Is it just me or do all your customers have to deal with the loss of reception for 5 to 7 minutes when they change the channel. This happens to me 5,6,7 times a day, usually at the most inopportune time. My favorite was during last year's ncaa title football game when we lost reception for the last 3 minutes of the game. The 20 guests I had over to my house were really impresses. We lost reception 4 times during the game, but missing the end was just icing on the cake. Please tell me, why am I paying you for a months worth of service when my TV is constantly telling me "one moment please, this channel should be available shortly." I am tired of waiting for my reception to come back while I stare at a blank screen. That is NOT what I am paying for. My family has been with Charter for years and I've had it with this issue. It will be addressed by someone in management or I will have a new cable company by next week. As we speak it just happened again, that's twice since I started this comment. Enough is enough. The ball is in your court Charter management.

Customer Service Ratings

Based on 362 votes.

2.8

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Charter customer service news

Cape Coral Charter Superintendent Nelson Stephenson resigns

Cape Coral Charter School system Nelson Stephenson resigned from his post on Monday, effective on June 30, the end of his original two-and-a-half-year contract with the system. “I have worked hard and went the extra mile to ensure that we remain a top...


Manatee Charter School to fight for its future Monday

The school, located at 4550 30th St. E., is run by Southwest Charter Foundation (formerly Lee Charter Foundation), a governing board under Charter Schools USA. All of Manatee Charter's students qualify for free or reduced price lunch, and 80 percent of ...


Fox, Charter Dispute Drags On

Fox Networks Group continues to be locked in a carriage dispute with Charter Communications, but has yet to play its biggest card – pulling its signal – as three deadlines have passed without an agreement. Fox began warning Charter customers on April 7...

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