Buick customer service

Please find Buick customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Buick listing at any time if you have new information.

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    • Monday through Friday, from 8:00 a.m. to 11 p.m. (Eastern Standard Time)
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User Reviews

Posted by Anonymous


I have Buick 2013 encore. Dead battery. Efore 30000 miles and at same time both side mirrors bubbling up and peeling. At 39000 the driver side mirro almost total bare metal. Passengers side going right behind it. Dreadful. I should have stuck with ford. Called place I bought it from no return call and another place was going to be 750 bucks a mirror to replace. Ha. Crap

Posted by Karl chandler


Some bad gas was pump into car causing damage to the tank/pump/lines and injectors GM dealer has my car for repairs I'm being told my warranty cover none of the damages totaling nearly $2800 how is the possible when there isn't one bit of negligence on my part

Posted by 2010 buick enclave


Bought my 2010 Buick enclave on sep 22. 2016, have had nothing but trouble with it, have only drove it a handful of times, kept calling the service center downtown great falls mt, I could never get anyone to answer the phone, finally on dec 12th got someone, made an appt for wed dec 14th, kayleen the service person I talked to, told me I needed a paper telling her that the check engine light was on while I was test driving it, nobody could tell me what that light was, I went to the dealership where I bought the enclave (lithia) 10th ave so branch, the guy basically told me I was screwed, because I didnt buy the extended warrenty. now you tell me how that is customer service.

Posted by Anonymous


The Customer Service at Buick Honolulu is non existent - this is one of the most important aspects of a company dealing with the public. No one EVER answers the phone, but if you hit on SALES you are sure to get a reply, that person will then transfer you to a voice mail. Too many cars in such a small space. Saturn spoiled me, they had excellent customer service. They would call you back within an hour or so, and let you know what necessary work is needed and ask your approval to go ahead with the repairs. I must commend the MECHANICS who worked on my car, they did an excellent job, however, I will not be going back to Buick or referring or recommending my friends and Business Associates to Buick. The service is sooooo unprofessional.
They had my car for a week, I made an appointment 3 weeks in advance, was the first one there, and they failed to mention that they had an overflow, so my car was there for a couple of days while I rented a car. They did an extra function without consulting me, which I had to pay $190 for this extra service. NEVER AGAIN WILL I GO TO BUICK - FIND A BIGGER LOT, Too many cars everywhere. AND GET WITH THE PROGRAM OF DOING BUSINESS 1.. PROFESSIONALISM, AND 2..CUSTOMER SERVICE

Posted by Anonymous


Maybe you should ask your customers how many times they want you to run there credit. My local place ran it 11 times. Yes my credit score was low to begin with but it's like they didn't care, let's just try and make a sale for the numbers. I know now in my future when I have reestablished myself and get ready to get rid of my Buick encore to let the next dealership how many times to run it. Then when I gave a bad review about the salesman they go and take there name off my credit and put back on as inquiry, which brought my score down even more. This place got 60 points knocked off my score because of what tgey done. Hyndai and Chevy never done that to me when they sold me vehicles. Not a very happy customer.

Customer Service Ratings

Based on 87 votes.

3.0

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Buick Manuals
Buick customer service news

2018 Buick Enclave teased, first to get Avenir treatment

Buick has released the first preview image of the next generation Enclave SUV, which is set to be fully revealed on April 11, a day before the 2017 New York International Auto Show begins. After nearly a decade on the market, the vehicle will get a new...


WATCH: Miranda Kerr and Cam Newton Unexpectedly Take-Over a Pee-Wee Football Game in Buick's Super Bowl Ad

Life is full of little surprises – especially in the world of Buick's much anticipated Super Bowl LI commercial. The “Pee Wee” ad, which stars NFL star Cam Newton and supermodel Miranda Kerr, is centered around a group of young athletes who are playing ...


Buick, Lexus top JD Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the customer service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has...

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