Bradford Exchange customer service

Bradford Exchange is a manufacturer and retailer of collectible products. Items include collectors flatware and ceramic figurines. Bradford Exchange offers customer support by FAQs, phone or email support.

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User Reviews

Posted by Anonymous

I have ordered a mother's family ring before Christmas delivery was suppose to be Dec 30-Jan 9. Received email stating that it would be shipped by Jan 26. Telephoned again after not receiving first of February was told then was scheduled to ship February 14 still have yet to receive it. It is now the 28th of February and still no ring I had ordered that for my mother for Christmas had to find something else to buy her. Spoke to customer service and they stated 110 other customers are waiting on theirs as well. Also ordered my sister the sister necklace. Always my sister forever my friend. You can't even read the print on the necklace very disappointing for what you pay for the item. Very dissatisfied customer.

Posted by Anonymous

I returned Globe Christmas Tree weeks ago,would like to exchange for 4 TV trays,cost more use debit card are bill me.Thank you Barbara Crutchfield

Posted by Barbara Campomenosi-Benjamin

I would like to sign up for the Native American collections I realize there are several of them but if I could somehow review them as my fiance is Native American and would love to surprise him with items that are part of his culture

Posted by Anonymous

I have been trying to contact Bradford Exchange via phone and e-mail, no results. Today I rec'd an e-mail that my checks have been mailed. The last person I spoke with I indicated cancel my order until I could reach someone re: difference in cost. However, my "cancel order" was not taken seriously. I have done business with your company for years and am very disappointed in your RR as of today. Never get to talk to anyone who can help me.

Posted by Anonymous

Ordered checks (as I have for many years). Given one price, but, e-mail gives me a lower price. Have spoken to several people, no one can answer why. One suggested I call back tomorrow. I have spent over one hour waiting for different people who have been referred to me by others. So disappointed in Bradford after so many years of being a customer.

Customer Service Ratings

Based on 12 votes.


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Bradford Exchange customer service news

Slow shipping from the Bradford Exchange?

When I call customer service, all I get is, 'We're sorry. There is nothing we can do, yadda yadda yadda.' I mean come on, get your ** together, Bradford Exchange!” Marlena of Sanger, Calif., said on Nov. 25 that she “Placed an order for a ring. It was ...

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