Booking.com customer service

Booking.com is hotel and accommodation reservations engine. Priceline.com acquired Booking.com in 2005. The company offers customer service by toll-free number and form submission.

  • How to reach a live person:
    • Direct line
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by agnes


want to talk to somebody in south africa cannot get tel number

Posted by Anonymous


We had to cancel our trip to Dewey Beach DE DUE TO AN EMERGENCY. I called the hotel Surf Club OceanFront for Nov 29. Dec 1. .was told to contact you which I did . Yet found your company charged us for the full trip. There is no way we knew a hospital trip would occur during that time, if that is the policy of your company we will look elsewhere in planning trips.

Posted by Anonymous


I am stranded in Bali during a volcano and have not been able to cancel this booking till today. The hotel said it's ok but I had to cancel through booking.com. I am trying to get in touch with booking.com to explain the extenuating circumstances but cannot find a way to contact you. After reading all the preceeding comments I am hoping it will be ok. But who knows?
It seems there seems to be no accountability for this service? I hope I'm wrong...

Posted by Amidala63


I will never ever use booking.com again. Few weeks ago We booked an appartment in new orleans for a few days. We got confirmation email and everyghing looked legit. We've been instructed to call the owner an hour before arrival in order to get the key. So we've been calling like crazy leaving voice mail messages and nothing no response. We started to have a bad feeling about it. After a 6 hour drive from Florida, we got there and of course coudn't find the adress,it just didn't exist !! It was the worse feeling ever, we've been renting vacation homes for years and never experienced anyghing like that. We thought those kind of scams only happen to others !!! We were tired so we booked a hotel 20miles from downtown. We sent several emails to booking.com customer service and of course no response which doesn't come as a surprise !! We contacted our credit card company and were lucky they refunded our money right away but they're going to investigate and deal with booking.com themselves. Please never use this fraudulent website anymore !! They're scamers and a fraud and should be shut down. We wrote a complaint to BBB and try to warn people on social media about them.

Posted by Anonymous


I have waited on you to refund my money on that nasty motel in Memphis.My name is Michael Slaten you said you would refund my money and I still haven't received it.What is the deal.That place is nasty smells like meldew and they don't even give you fresh towels.There rude and they don't do there job.

Customer Service Ratings

Based on 20 votes.

2.3

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Corporate Office

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Customer Service Scoreboard

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Booking.com customer service news

Booking.com Launches First Booster Lab in Barcelona for Early-Stage Startups

booking com luggage Booking.com, one of the world's largest travel e-commerce companies and a digital technology leader, announced an expansion of its Booking.com Booster Programme to identify, mentor and support startups in sustainable tourism. Taking ...


Booking.com's new support chatbot handles 30% of customer questions

booking com logo Booking.com announced the expansion of the pilot version of its new service and support chatbot, the Booking Assistant, now widely available to English-language bookings worldwide. As the latest evolution of Booking.com's messaging ...


Eight Travel Predictions for 2018, as Revealed by Booking.com

Looking for inspiration for your 2018 travel? Facilitating reservations for more than 1,500,000 room nights each day, the experts at Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, have ...

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