Best Buy customer service

Contact information related to Best Buy customer service, customer support and technical support can be found below. Please feel free to update any of the Best Buy customer support information we have to make sure our site is kept as current as possible.

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    • They say the phone number is available 24/7.
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User Reviews

Posted by Anonymous


VERY DISAPPOINTED WITH BESTBUY. I bought a new washer/dryer stack type. First one was damaged. then you changed to a GE. the men that came did not remove the shipping rod. They also marked up my door. they left and never started the machine. I know have GE coming to repair the dryer. I will not go back to BestBuy.
Mr. Pierce

Posted by Allison


Best Buy in Watertown, Mass., isn't merely a bad store; it's a horrendously awful one. If you have the leisure time to physically go there anytime you have a problem or question, you are likely to find the sales crew friendly and attentive. But you will seldom if ever reach anyone on the phone. Management has made the spectacularly stupid decision to divert its calls to a "Call Center," which is located in a completely different town. "Call Center" will then go through the motions of "transferring" you to the Watertown store, where you will listen to the phone ring indefinitely, only to be picked up, eventually, by none other than the same "Call Center"! If you complain about this colossally aggravating runaround, you'll hear that store staff are "frustrated" by the phone system as well. Yet nothing ever changes. If you do encounter the fluke of someone actually picking up the phone at the Watertown store, you will get disconnected the first time they put you on hold and/or told that someone you've requested to speak with will "call you back" -- but that won't happen either. It's a profound mystery how this store is able to remain open and actually sell anything, since its customer "service" rivals Dante's Nine Circles of Hell.

Posted by PIERRE0724


I Tried Calling Best Buy Geeksquad About A Webroot Secure Anywhere Product That Doesn't Seem To Be Working. The Agent Was Less Than Useless, She Kept Taking Coffee Breaks Between Answers And I Finally Gave Up. I Will Return The Product For A Refund And Find Someone Else That Can Help Support The Product They Sell!

Posted by Anonymous


Absolutely the worst buying experience of my life. Ordered TV on 11/10/16 for delivery on 11/23/16. Called the night before to confirm delivery. Today no TV delivery, seems they forgot to call me and tell me mount not available. Would have ordered different mount if they had made me aware. To make this right they said will deliver 120316, how does that make it right.

Posted by JAKERS2011


I love Best Buy but it's customer service for the phone is absolutely horrendous. I just got off the phone after being on hold for one hour (it said I was the next one in line) and then I got hung up on. Last time I had to call Best Buy I was on hold for over 45 minutes that is just unacceptable.

Customer Service Ratings

Based on 627 votes.

3.6

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Returns & Refunds
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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Best Buy hours of operation for locations near you!. You can also find Best Buy location phone numbers, driving directions and maps.

Best Buy customer service news

Best Buy sales jump during key holiday quarter - The Insider Car News

On Wednesday, police said they got an anonymous tip saying that the caller was following a vehicle operating erratically on I-384. The caller told police the dome light was on in the pair's auto, and he noticed that the driver was holding a hypodermic ...


Best Buy shares pop on earnings beat during holiday season

Best Buy on Thursday reported better-than-expected same-store sales for the fourth quarter of fiscal 2018, saying it saw stronger sales in gaming and a more "favorable competitive environment" through the holidays. The electronics retailer has been ...


Best Buy to Pull CDs, Target Threatens to Pay Labels for CDs Only When Customers Buy Them

Even though digital is on the upswing, physical is still performing relatively well on a global basis -- if not in the U.S. market, where CD sales were down 18.5 percent last year. But things are about to get worse here, if some of the noise coming out ...

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