Barnes and Noble customer service

Please find Barnes and Noble customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Barnes and Noble listing at any time if you have new information.

  • How to reach a live person:
    • Press 6
      Press 4
  • Hours of Operation:
    • Monday - Friday: 8am - 11pm ET
      Sat - Sun: 9am - 5:30pm ET
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by KTBROACH

how do i reach billing for my orders and especially book bud. my credit card was compromised and i am trying to get my new number to you.

also i tried to order books by phone for Christmas with gift cards and could not get past the gift card department to tell me their value but never got to sales. gave up, bought elsewhere. how hard can it be for me to ORDER HARD BACKS W/O MEMBERSHIP?

Posted by Anonymous

Yes I ordered a cd the best of Jimmy reed vee-Jay back in October 13, order still have not received anything the mount 12.98 was taken from my bank account is there any thing you can help me with

Posted by Anonymous

This was the absolute worst customer service I have ever experienced. I had to phonetically spell my email address 4 times after pronouncing it. That was just so the representative could identify my order. After multiple attempts in different ways to ask the same question : "when will this book be available to the public." I kept getting :"your order will now ship when the first item is available."....I had to end the call. When I called back a second time, the rep I spoke with told me there would be a charge to ship the first items when they are available; which is the opposite of what I was told by the first rep. The second rep ended up waiving the fee after placing me on hold. Great. I expected more from this company, outsourcing aside. This makes me not want to shop online at this store anymore. It's a shame because I have been a loyal customer for many years.

Posted by Anonymous

Trying to order with my 20% coupon the new Harry Potter book and it won't give me the discount and it is before midnight Pacific time.

Posted by Anonymous

U guys need to fire your distribution company, and ship in-house, from the managers on down, they are a bunch of CLOWNS! I am pissed to the 10th degree, 4 months, where is my refund, please!

Customer Service Ratings

Based on 127 votes.


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Hours of Operation

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Barnes and Noble customer service news

Barnes and Noble are discouraging Nook Usage in Bookstores

This summer the USA Today, broke the story that over a hundred bookstores have decided to get rid of their big, cozy chairs to prevent the homeless from loitering in the stores. The only way that you can sit down and use the Nook e-book service is if ...

Barnes and Noble Fails on Customer Service

Call customer service, tell them it broke, and they send a new one right away. So I call and the first thing they want is the serial number, which is printed way too tiny for me to read, even with my glasses on. The customer service rep then suggested ...

Barnes and Noble to open restaurants, serve alcohol

The bookseller is opening four concept stores around the U.S. that will feature full restaurants that sell beer and wine. >> Read more trending stories. Related. More News Headlines Hot Right Now. Barnes & Noble already has Starbucks cafes in most of ...

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