Barnes and Noble customer service

Please find Barnes and Noble customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Barnes and Noble listing at any time if you have new information.

  • How to reach a live person:
    • Press 6
      Press 4
  • Hours of Operation:
    • Monday - Friday: 8am - 11pm ET
      Sat - Sun: 9am - 5:30pm ET
  • Email:
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  • Description:
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User Reviews

Posted by william

I just spent about 20 minutes at your Midland, Texas store and was helped by a few employees to find some gifts. I approached the checkout and typically the checker will ask for next in line and greet the customer...not the case today (around 1:30 pm). I approached the attendant and she looked at me as I laid my items on the counter. Since she didnt say anything I asked "Could you get me one of those Wall Street Journals too?". She said "I think I heard a please in there...did I hear a please" (I just wanted to pay out and didnt want to be schooled by a stranger at the checkout). "I guess your not going to say please?" she asked. I said "I just want to add a paper."...then she responded "You know a lot of older people talk about the younger generation and I just think they come by it quite honestly."...I already had my card out, ready to pay & said "I think I'll just pass on this purchase" - only around $40 worth and started to walk away. I started to walk out the door and then turned and asked for the manager. The manager was very professional and said she would talk w/ the cashier this evening & I trust she will. I have traded at B&N since they opened in Midland & I've never been challenged by any cashier ever, in Midland. B&N has always been very pleasant to shop in...but I don't need this. As I walked towards the exit the cashier proudly smiled big, almost as if to say...she was proud to turn my business. The manager's name was Donna I believe. Thanks

Posted by KTBROACH

how do i reach billing for my orders and especially book bud. my credit card was compromised and i am trying to get my new number to you.

also i tried to order books by phone for Christmas with gift cards and could not get past the gift card department to tell me their value but never got to sales. gave up, bought elsewhere. how hard can it be for me to ORDER HARD BACKS W/O MEMBERSHIP?

Posted by Anonymous

Yes I ordered a cd the best of Jimmy reed vee-Jay back in October 13, order still have not received anything the mount 12.98 was taken from my bank account is there any thing you can help me with

Posted by Anonymous

This was the absolute worst customer service I have ever experienced. I had to phonetically spell my email address 4 times after pronouncing it. That was just so the representative could identify my order. After multiple attempts in different ways to ask the same question : "when will this book be available to the public." I kept getting :"your order will now ship when the first item is available."....I had to end the call. When I called back a second time, the rep I spoke with told me there would be a charge to ship the first items when they are available; which is the opposite of what I was told by the first rep. The second rep ended up waiving the fee after placing me on hold. Great. I expected more from this company, outsourcing aside. This makes me not want to shop online at this store anymore. It's a shame because I have been a loyal customer for many years.

Posted by Anonymous

Trying to order with my 20% coupon the new Harry Potter book and it won't give me the discount and it is before midnight Pacific time.

Customer Service Ratings

Based on 127 votes.


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Barnes and Noble customer service news

Barnes and Noble Is Launching a Beauty Destination on College Campuses

If you haven't seen or heard of The Glossary — a "store within a store" that sells mass and prestige beauty products on college campuses — just wait. The concept was tested at campus bookstores at Barnes & Noble Emory University and Southern ...

'Misery': Fan honors Stephen King with hilarious Barnes and Noble prank

Annie Wilkes is one of Stephen King's greatest creations. Now a fan is bringing her to life with an unforgettable prank in a Barnes and Noble bookstore. We have something that'll ease your cockadoodie misery! Today is the day again. To some, it's just ...

Barnes and Noble is No Longer in the Tech Business

In 2017 Barnes and Noble moved the Nook section from the front of the store to the back, where the customer service section is. According to the report by Len Riggio it now looks like Barnes and Noble will not internally design new e-readers and ...

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