AutoNation customer service

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User Reviews

Posted by Jp

AutoNation Hyundai in Buford, Ga is very irresponsible and wonât take action for there mistake. Took my car in for a recall and of a light fixture that wouldnât turn off on the right headlamp. They did a diagnostic and while they inspected the junction box and took it off it created a spark. They put it back on and only said that it was recommended to replace it. I was told my car was ready for pick up so I drove off. A few miles down the road my junction box went up in smoke and all computer systems malfunctioned. My steering wheel locked up and the horn wouldnât turn off. All this was happening while I was driving down the highway.

Posted by Alla

I have a Honda Odyssey 2012. After bringing my car to repair a recall issue (2nd row seats) in march 2018 the door on the side of repair started making load popping noises. I contacted the Dealership ( Auto nation Honda in Costa Mesa, CA) 3 times, left 3 voice messages with the Service Manager Steve - and never got a response. Then today April 24 my Honda ket broke. I called the service department in teh same Costa Mesa dealership and spoke with Jeff regarding repairs and making an appointment. Jeff was extremely rude, and condescending. I told him that I would mention his rudeness in the survey that I would get after the service, and also asked to be transferred to Steve the service manager, on whose voice mail I left a message, asking to be contacted about Jeff's rudeness. About half an hour later Steve called my husband's phone number (even though I left my name and my phone number) and told my husband not to come to the scheduled by me appointment, stating that he was concerned that they may receive low satisfaction score on the survey, thus he suggested to go to a different dealership. And that was the only reason why he suggested to do that. our satisfaction and

Posted by Anonymous

Horrific. AutoNation Littleton Colorado. After receiving a recall notice for potential fuel leak in our Ford, I scheduled an appointment to have the work done. The dealership confirmed the appointment by email. After inconveniencing my family for over an hour to ensure a replacement car would be available for the day, I arrived at the dealership - early - to have the work done. The service manager then informed that the parts were not available. He said he tried to call the night before to cancel the appointment, but there was NO record of any such call or voicemail on my phone. It was confirmed he had the correct number on the service order.

This was the second debacle with this dealership. The first incident concerned lies from the sales department. Always try to give people a second chance.

This dealership is horrible at both sales and service. Avoid.

Posted by Kevin

AutoNation Park Meadows in CO has the worst customer service I have ever experienced. The GM there called me and told me to never contact the dealership again. He was the rudest, most unprofessional person I have ever dealt with. Once they had my money that the last the ever wanted to hear from me. All I wanted was some windshield wipers that worked.
This experience has soures me on your company forever. The GM, I think his name is Mark should be fired. I cant even imagine how he reached that position with his attitude

Posted by Ken

Yesterday 3-13-2018 I experiences probably the worst display of customer service in quite some time. Between your Autonation Ford in Englewood CO and your Autonation Honda in Westminster CO. My daughter purchased a Honda CRV last Wednesday, it died in her garage Saturday, Spent 4 hours yesterday trying to get it taken care of. I actually spoke with no less that 10 people, got transfered to voice mail 30 times, received no return call from 7 of them, Got the run around on who was going to repair it and whos' responsibility it was and who was going to pay for it. Meanwhile my daughter is without transportation. It seriously was a huge unorganized mess! Your only saving grace was your service managers at Ford Jordan and at Honda Ken. While I will never recommend Autonation in the future to anyone, you should commend these two employees for handling a situation your managers and other associate found to be outside their idea of and responsibility for any level of customer service or satisfaction. What is your policy " Once the car is sold and out the door we don't have to care anymore"

Customer Service Ratings

Based on 9 votes.


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AutoNation customer service news

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