Arby's customer service

Arby's is a quick sandwich chain owned by Roark Capital group. They have over 3,000 sandwich stores around the world. Arby's is famous for their thin-sliced roast beef products. Arby's offers customer service via a toll free number and an online form.

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    • Mon-Fri: 8:30am-5pm ET
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User Reviews

Posted by John M

Arby's I'D 5325. I just visited this place. Asked if I could order 2 half pound RB sandwich with Swiss. She said sure can. And a turkey sandwich. Paid $18.39. Drove home and there was no Swiss Cheese. Nothing. Cmon now.I think I paid for the cheese or am I wrong?

Posted by Anonymous

Would. Love to have s Arby's at Belt Line and Marsh on the border of 3 cities Carrollton. Farmers Branch Busy City Addison. Available space Chicken Express. PLEASE

Posted by Joelyna Hess

Its 9:40pm and i pull to the drive thru to order 3 turkey salads and a jamocha shake and i was told we are out of salads and the shake machine waa out of order so as i pull around i look in the window and the nale and female employee was laughing. This is poor service i will not return to this location. The location was Williamson Road in Roanoke Virginia

Posted by Anonymous

Arby's located in Lenwood CA sign says open for business at 10:00 and it's 10:25 and the doors are still locked. Post correct business hours. My last visit I asked to pay for pork belly to added onto my curly fries and I was told IT CANNOT BE DONE! Why not be able charge th customer extra money to get what they are asking for? This is so sad.

Posted by Anonymous

We stopped about 1:45pm at Oaklandon and Pendleton Pike Indianapolis.
Ordered, one ham and cheese ( American) got Swiss and only God knows what all the other stuff was. One crispy chicken Onion Ring's. Two drink' took forever.. one of the food preps was texting while making the sandwiches. Maybe that's why we got half a jar of mayo on each sandwich.well my wife couldn't eat the ham and cheese.. I talked her into taking it back. Finally she did and ordered a basic ham and cheese.. oops, turkey and cheese in the wrapper. Well she didn't eat it... She did see the guy testing... As we left I told the girl behind the counter we got turkey. She offered a free sandwich card for the second time. I took it and tried to give it to two other customers.No taker's. Well here comes the texting guy... Asking what's wrong... Turkey instead of ham and cheese.. he look like an elephant just walked into the restaurant... It's a good thing they weren't busy... Customers waiting for 15 minutes for a simple sandwich.
How can anyone text and follow orders?
No one cared. It's like texting and driving... NOT GOOD.... There are no returns because we put it in the trash can.i should have gotten my money back. .. ??? My wife Said forget it... Let's go. Oh!! I said eating in.... Got it in a bag.... Good luck ....

Customer Service Ratings

Based on 153 votes.


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Hours of Operation

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Arby's customer service news

Test markets sell out of Arby's venison sandwich in minutes

Keurig product for beer is brewing. by Bob D'Angelo, Cox Media Group National Content Desk. Keurig Green Mountain, the Vermont-based maker of single-serve coffee machines, and Anheuser-Busch InBev are combining to create an "in-home alcohol drink ...

Anderson Arby's gets 'upscale' makeover

The Arby's restaurant on North Main, a fixture for nearly 20 years, is getting a makeover. Owner Dan Waldsmith said the fast-food diner would close its drive-through window at 8 p.m. Monday as the store makes renovations that should be complete by ...

Yup, Arby's venison burger is coming back

Venison-lovers have the opportunity to get their hands on an Arby's venison sandwich next week, when the fast-food chain offers its venison sandwich in Nebraska. Arby's first offered its thick-cut venison sandwich in 17 restaurants across the country ...

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