America Online customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from America Online.

Posted by [email protected] and [email protected]


Totally unable to reach them in any manner. Tried telephoning and it just cuts off. You cannot even email or reach tech support unless you can sign-in with a password. BUT if you have lost the password you cannot reach anyone.

Posted by [email protected]


You sent letter and email my account for multi years, nothing changed...impossible to update. .grrr hare AOL

Posted by Da3Freys


I am very disappointed that I was never told about the increase in the price of aol. This is an expense I can not afford right now. Is there a inexpensive option.

Posted by Anonymous


Been trying for 3 weeks to resolve a password issue, with no results and no help !! Outsourcing to the Phillipines and India not a good idea. Horrible, frustrating experience. AOL go F yourself

Posted by Anonymous


Ever since my e-mail has changed from verizon to aol I have had trouble. I have my email password and keep trying to put it in and it won't take it. This happens every day and it is very frustrating. Also, I lost a lot of my emails when the switch happened from verizon to aol. Could you help any?

Posted by Anonymous


i am trying to change the credit card nr so aol can get its money; after logging in the progress wheel keeps moving and nothing happens (i tried with 3 browsers). I tried to chat or email to them; when click on aol chat or email link, it takes me to FAQ, 11 or 12 pages of questions. Are they idiots or what?

Posted by Anonymous


NO service. I have been forced to AOL by Verizon all said successful yet 3 days and can not get to email. All i get is software trouble per their techs and no answer when it will be fixed. So i sit without email.

Posted by Anonymous


I cannot access my address book????

Posted by ?? Don't understand


Beth Marie Collins and I can be reached I don't know if this is the proper place I'm not even sure anymore I am at my I'm not technology expert and I have reverted to foul language is not I don't know that's not me with all due respect my phones been compromised I have reached out is extremely embarrassing as I've noticed some really nice the map things in your time line and I go into it and it shows these photos of houses I've never been in theirs phones on my account I don't know I did form them about a verification code that I received and it was from A person that works is a representative and how I know that is a situation that I am in that is escalated enables me to leave my house now this person was talking about MetroPCS but it said CNET cuz my phone was acting crazy and I am stalled out and then it started working again and he I don't know him all over the place but trust me it started working here and he asked me to find this MetroPCS in there's always said and when my phone went back to its original settings it downloaded this for One One and gave me a barrage of information and Mac in my phone and work been in keep this particular person in my life that is sabotage mean look at leave my house maybe once or twice a day and I run to CVS sometimes I go of the only places in Fall River once a month into gallons pre-purchase tree I did feed cats outside I'm virtually a prisoner in my own house and I really could use your help I'm not going to delete anything I want it there because I want this done or if I wanted to be free please my phone is a galaxy core and there is many other phones listed on my account like I said there's pictures of houses and there's actually content that's very disturbing in a parking lot in a car I can prove my whereabouts of my neighbors know I don't leave as I am in it when I do leave they watch my house for me as this situation I am ian has escalated to my animals actually being pardon me for being I'm going to be honest stabbed one was kicked as in hey so I don't leave my house all my friends have been compromised I am asking you to not worry about this situation but the reason why I'm telling you this is invoked my whole life it has follow me to my doctor it is moved into my home it has went to every place that I have ever been in the files me and Shane mean and standard me everything on this phone in 5 more phones you have access to all of them you have my right you can take anything you want VEVO there are active numbers they're all blocked I don't even open their messages anymore they're extremely disturbing but this is the person that I believe and I believe you I don't know maybe the police I don't know if it is the police I would think that would help me I'm sorry I don't know if this is even a website you know I got my kids computer literate in and this is only thing closest hookah technology out all over have and I was really excited to leave this arguing place for December East minute to talk to people and socialize and educate myself in what I found ugliness this is the proper I'm not even sure anymore technology expert in a hurry 32 south region all due respect my phones been compromised I have reached out very thing as I'm the map thing time rain in going to eat in it how to bed in I did about a verification code irish you and it was I am willing to do anything baby hey urine test hair test psychological test I do have a problem with a DD so some of my feedback is all over the place my apologies and I have reverted to extreme volver volver language and that was displaced anger due to the malicious contemptuous stuff that I am accused of every day in the penalization and everything that is happening throughout my life and I apologize and I think you I respectfully is waiting to respond my phone number is 774-360-5052 I have a 3 galaxy 36021 whatever time and there are so many more phones listed and I have changed phones over the month as but I have all the information you need login even I was sent a pic verification code you know I always forget my password and I had just got a new one I would even know my password right now honestly but the thing is I got one again from this particular person after you asked me to Google this place for him MetroPCS and it had a phone number you guys Another Google whoever never gives a phone number to call back well I responded via text and because I had just gotten a verification code and I got the number back that was his pharmacy and T store in Cambridge Mass and I've always wondered why my phone at the bottom used to say Cambridge Mass all the time I have a lot of stuff on my maps and timelines from Cambridge and from Taunton in from Fall River I do not have a car and I do not have transportation so and I have my neighbors have to prove this and I have photos I have videos to prove my whereabouts thank you I will respectfully be waiting even if this is the wrong place to report it can you please help me Beth Marie Collins 774-360-5052 thank you feel free to look into the spam blocked out rejection feel free to look up my old numbers as well respectfully thank you

Posted by [email protected]


I have an AOL e-mail and everyday I look at AOL today news. I want to register how unhappy I am about seeing a disproportionate number of stories about Donald Trump, who is negative, un-Americanm, and offensive to Muslim people and others. Does AOL think he is the only candidate running. Besides that, Trump is getting to be old news, in short boring.

I spent 25 minutes trying to find AOL customer service/comment access. Maybe you don't care what we are thinking.

Thinking of bailing.

Thanks,

Donna Sasso

Posted by Anonymous


Having a lot of trouble getting alternate email on my iPad keep on changing password but being rejected I pay monthly for service where I can Gmail for free

Posted by lkp


Remove That Awful Tums Commercial, Immediately. When Logging Onto One Of Your
News Items We're Bombarded By That Ridiculous & Annoying Commercial. Stop It Now!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by darthoboe


I am still deeply disturbed by AOL's calling the location of the shootings in Colorado Springs an "abortion clinic". This is TOTALLY incorrect. The location was PLANNED PARENTHOOD clinic. The fact is only a SMALL amount of the services offered at the clinic could be abortions. This is the kind of misleading and inflammatory mis-reporting that has caused so many problems in the US today. I would expect this from Fox News! AOL needs to print a clarifying statement to this totally inaccurate headline. I for one, am sick of this kind of sloppy editing of stories.

Earle Dumler (long time subscriber to AOL)

Posted by Mashton


AOL has deleted all my emails. Attempted customer service and Tech support. All attempts have sent me to an off shore call center that is less than helpful.

Posted by mantrker


I received an email saying I want my account terminated.

This is not correct. I want my account to continue

Posted by walvarez52


I asked AOL to reset my password. They did this for me. However, when I went into my email inbox, my 1,000-1,500 emails were gone. I asked AOL to retrieve the emails for me. The first person with whom I talked told me she could not retrieve the emails. I asked to speak to her supervisor and that supervisor gave me the same answer. I know, for a fact, that those emails are located on an AOL server. The emails can be retrieved. It appears to me that AOL has incompetent customer service personnel. I have been with AOL for over 30 years and never got this kind of poor service. It appears to me that the person resetting my password either created a new account with the same user ID or just erased the emails.

Posted by Sid


I have been an AOL customer for over 16 years. I am a "paying customer." Lately I have had an extremely difficult time losing my AOL connection. The message "AOL is not responding" appears and I am forced to re-start my computer. This happens numerous times each day. Please help me resolve this nagging issue. After 9 a.m. this morning I will be out of town, away from my computer for 3 days. Thanks for your assistance.

Sid G. Highley
[email protected]
(661) 301-4842

Posted by thesaint21246 & prestige21246


Tech support is poor.

I have been on the phone 2 days trying to have tech support fix a problem with a e mail video that will not play. I have been playing these golf lesson video a year and a half and recently stopped playing.

All the techs say it is a AOL problem but have not fixed it. Last attempt they removed my photos which date back to 2009 and all my documents which we need to do our jobs. My prestige account the notified me they were done bot I now do not have AOL. I cannot check to see if the problem was fixed with AOL.

My wife's computer thesaint is the on they removed documents and photos. Also has The same video problem.Not corrected

Two days and its now 1am on sunday and I writting you. Please call me to fix what you have done.

I spoke with the following tech's: Jordan, Dan, Ken, David, Khalid, O, Daniel, J, and just a few minuets ago Nick who hung up the phone on me.

My name is Richard Railing born in Poughkeepsie C

Posted by [email protected]


I pay extra each month for tech support because I am not an expert user. I have been calling for two days and each time you are currently overwhelmed with calls. Today I waited for 12 minutes and then the tech could not hear me and hung up. I called back and told of my problems, (1)connected, not responding and (2)aol OOPs, will restart your computer). Also VERY slow and was told by the tech to PURCHASE a system that would speed up my computer. I guess it is time to drop AOL.

Posted by Anonymous


My name is Kay Hahn phone:



I have been trying to get supoort on line. aol is not working for me. I have added a gmail account since my aol is not working. I cannot send emails. cannot send mail. it effects all devices. hopefully you can help me with this soon. Kay Hahn

Posted by Jacqueline Holmes


, Now I can't connect to anything it does not take my pass word, and, Any telephone number I dial I get a busy. I'm disabled, I need my telephone to work. Someone from aol is suppose to call me tomorrow, but my phone may not work, this is awful. Please fix my phone and computer, I'll turn my computer off in 1/2 hour, and turn my computer back on at 9 o'clock in the morning. Thank You.

Posted by hdprent


I have called in 5 times today each time waiting 20 minutes for a spokesman. Each time I've been given wrong information but asked to increase my service program. I'm so tired of trying to work within your system I call in Monday and cacel my service contact. Thanks for nothing.

Posted by Anonymous


calling you from my home i was robbed when i called the police about bad denist at moountain view dental-- springs and eastern ave-theft invasion and harrassment of people has been a problem even calling about gas station problems-mobile gas robbs our house-shell is worse-dont got o rebel gas station-either-
anything i bought when i had aol on line aftre making a few car payments peopel got into our comupter and started stealing things-reporting woman fro cahnging locks at the sears store at 7211 eastern ave --NO one moved us when i told them we needed to all move in 1998!!
WHO DOES THAT TO A MOM ANS TWO YOUNG KIDS!_LOIKE reporting harrassment by a man doing cosmetic testing at the belz mall i wanted the police to arrest even the store manager for harrassemtn in 2001-jim meekin sfor stocking at softball field in green valley-these peopel have been involved in huge theft ring since i was nine and in garden grove-
steven gilbert claimed to have live at 8002 clover way buena park.ca-I dont believe it at all-
june vilander got ahold of my bank informatin again when her daughter tarry in huntington beach robbed my 2000 grande prix--mark sullivan was not allowed anywhere near my kids or house since 1976 when huis friend were doing thigns ot my car froma business run out of hawaii-many problems when nathan and natalie and i called the police in 1998 about nasty man showing up nea rour house wanti to give her a dog--i dont; allow that-
soemone from a business litterally took over our life-when i tryed to get a body gaurd into my house to protect my kids, animals and myself, my finances!!
my wages were stolen aftre a nasty man got into the store -they were from el toro marine base i think!
I reported man showing up in the bank ansd suddnely my welld fargo bankl card would not work cause of soemone changin the zip code to the wrong number-
I do not go on united airlines for any reason they are insanely abusive--

Posted by Landmnlady


I have been an AOL customer for many, many years. I have stayed with AOl after other internet means (cheaper, too) became available.
I pay out the back end for internet services and here recently, Internet Explorer takes a powder more often than someone on meds. I just tried to get on youtube and I get youtube isn't responding. This is more the norm than not. The everyday mantra is "so and so site isn't responding".
I have resorted to using Google for many of my searches and the reason is because it is 1000% more reliable and doesn't send me bogus messages about this or that article not responding.
I have had it paying as much as I do for the privilege of having my screen freeze up several times a day.

I guess AOL is like everything else, quality has gone completely down the tubes.

Posted by kittygotloose


my name is Bonnie Barnes, I need to get access to my sisters AOL account, she passed away Dec 19th this past year 2014, we suspect foul play her sign on was Gillti1, if you need any other information let me know

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