America Online customer service

America Online was an internet service provider who offered dial-up service in the early 2000's. America Online re-branded as AOL and is now a media and content company. AOL provides customer support by phone, chat and email.

  • How to reach a live person:
    • Well, this is really a trick. I pressed "0" 6 times until ending up at a recording saying that they needed to pull up my account information. I then entered "#" 4 times until the recording gave up and said they would transfer me to a live person.
  • Hours of Operation:
    • Monday - Friday: 8am - 1am EST
      Saturday: 8am - 10pm EST
      Closed all major holidays
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • Mon-Fri: 8am-1am EST
      Sat-Sun: 8am-10on EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This number will help you reach someone that can assist you with password/account issues for your AOL email address.

User Reviews

Posted by brbriggi


Your changes having people leaving AOL in droves. You took away the things that made this company unique. What was where you all not thinking? I had to stop urging people to join because of the bad changes.

Posted by [email protected] and [email protected]


Totally unable to reach them in any manner. Tried telephoning and it just cuts off. You cannot even email or reach tech support unless you can sign-in with a password. BUT if you have lost the password you cannot reach anyone.

Posted by [email protected]


You sent letter and email my account for multi years, nothing changed...impossible to update. .grrr hare AOL

Posted by Da3Freys


I am very disappointed that I was never told about the increase in the price of aol. This is an expense I can not afford right now. Is there a inexpensive option.

Posted by Anonymous


Been trying for 3 weeks to resolve a password issue, with no results and no help !! Outsourcing to the Phillipines and India not a good idea. Horrible, frustrating experience. AOL go F yourself

Customer Service Ratings

Based on 794 votes.

2.6

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Customer Service Scoreboard

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America Online customer service news

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