Amazon.com customer service

Amazon.com is one of the world's largest e-commerce and cloud-based retailers. Amazon has changed the way consumers buy products online with their innovative sales tools. Amazon offers a plethora of customer service options including toll free numbers, live chat, email and virtual sales assistance.

  • How to reach a live person:
    • Just hang on the line until someone picks up. There will be about 20 seconds of no sound on the line after they say the last option, but someone will pick up.
  • Hours of Operation:
    • 24/7
  • Email:
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  • Customer service link:
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  • Main Company URL:
  • Description:
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User Reviews

Posted by Jk


How can I find out if your power supply can handle 220v as well as 110v for use in SEPTEMBER Asia?

Posted by Anonymous


I read my bank statement and found out I was enrolled for prime and that was not my wish. I phoned and prime was cancelled and money to be returned. I think when you offer a free month for a trial period you should get back to the customer(me) before you enroll customers. Amazon does a wonderful job but that policy of enrollment is deceiving and should be corrected. Regards, Ron Gaggero

Posted by cac


I call Amazon re a lightening deal. I told the rep I need this resolved soon cause I would lose my deal. This deal did not say limit 1. I could not change the limit to 2 and the rep told me I couldn't order more than 1. Why didn't the page tell me only 1 could be ordered?

I wanted to speak to a supervisor. Waiting 10 min. the supervisor told me the same thing and now I lost my other lightening deal. ALL THIS TIME I SPENT LOOKING AT THE LIGHTENING DEALS AND THEN LOSING THEM BECAUSE THE ORIGINAL DEAL DID NOT SPECIFY LIMIT 1. WHY? I am thoroughly disgusted because my time is very valuable.

Posted by Anonymous


Called about making a firestix payment and this girl Ashley was great friendly and it took me about 3 minutes to set it up .Great service fast and friendly .You folks are great .Thanl you all so much.

Posted by MSG


I had Amazon assist me with an issue from their delivery service, UPS. They were extemely helpful, knowledgeable, and understanding. Through several calls with Amazon and UPS I was able to confirm that UPS had misplaced the order and would need an additional day or two to locate it. Amazon offered to discount the item, as they are a class act, and as always, made me feel like I was dealing with the best in the business!

Customer Service Ratings

Based on 302 votes.

3.5

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Amazon.com customer service news

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Retailers Rush to Deliver the Holiday Goods

The two biggest mass merchants in the U.S. are battling Amazon.com, and each other. By Sharon Edelson on December 18, 2017. The country's two biggest mass merchants are battling Amazon.com, and each other, for market share this holiday season, and as ...


Amazon partners with Best Buy on Amazon Fire TV strategy

Amazon is partnering with Best Buy in an exclusive agreement to sell its Amazon Fire smart televisions sold via Best Buy's Insignia brand and Toshiba. The strategy, which will kick off this summer, is to expand Amazon's Fire TV brand within the brick ...

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