Aetna customer service

Aetna is a healthcare company offering managed services and consumer direct health care plans. Aetna is based out of Connecticut and is a Fortune 100 company. Aetna's support consists of a web page for frequently asked questions as well as a toll-free support number.

  • How to reach a live person:
    • Just dial "0" when recording begins
  • Hours of Operation:
    • Mon-Fri: 8am - 6pm CST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Anonymous

My husband has cancer. We have been on Aetna for several years. We had to convert to Aetna COBRA policy and we're told there would be no break in our coverage. He was supposed to start his chemo drug four days ago and we have gotten nothing but the run-around on getting it filled which as of yet has been filled. I have spent many hours trying to give the information requested only to find more information is needed. Meanwhile, we wait and hope the delay in treatment is not making his cancer worse. How does get his medication expedited?!

Posted by JTH

Issues Galore w/ Aetna's Log in. Have made numerous attempts to reset my password, Never allowing me to view my "Letters", etc..beyond words to describe! Guess this Fabulous Ins. Company will have to "mail" me my Papers work, in order for my FMLA claim to be completed.
So far, a Horrible experience to say the least.

Posted by MsnaAlfy

Most retarder reason they didn't process payment was because I have medical through the government my kid went to the ER and Aetna stopped they payment first off it's my exes insurance not mine he should get billed second what retards do they not have a computer and Internet to research partnership health plan which is medical from the government and is now secondary medical insurance

Posted by Anonymous

I need my insurance card!!! I work at Cheesecake Factory, and need it. I am deaf do cannot call. Please contact me

Posted by Anonymous

Fortunately I rarely need medical help, but recently was admitted to a hospital for a brief 1 day stay. I have learned a lot about Medicare, Aetna and HMO v PPO in this past week. Since I am locked in until January of next year, I want to strongly urge anyone reading this to NOT SIGN UP with AETNA! Being locked in to a provider for a year is bad enough, but I find it hard to believe the same provider will not budge on "your plan" once you are signed up. A person should at least be able to switch from HMO to PPO with the same Insurance company. The "customer service" (I say this faciously) people at Aetna with whom I have spoken were cold, brusque, and couldn't care less. Live and learn. In 2017 I will be more than happy to stop giving them MY MONEY.

Customer Service Ratings

Based on 388 votes.


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Aetna customer service news

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Historic Aetna Springs Golf Course to cease operations on Sunday

Being one of the oldest and prettiest nine-hole layouts in the western United States has made Aetna Springs Golf Course worth the occasional 30- to 60-minute drive from St. Helena or Napa, or as a side trip for those visiting the Napa Valley from ...

The Latest: CVS confirms its $69 billion for Aetna

CVS is confirming that it's buying Aetna for $69 billion in a deal that will help the drugstore chain reach deeper into customer health care and protect a key client. CVS Health Corp. released a statement Sunday saying it will pay cash and stock for ...

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