Adobe customer service

Adobe is a global software and business solutions company based in California. Adobe produces business software such as creative tools and the document standardization format Portable Document Format (PDF). Adobe offers customer service by phone support and form submission.

  • How to reach a live person:
    • Press 1 two times
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • No phone support for Flash or Shockwave players
  • How to reach a live person:
    • Press # repeatedly until you arrive at a menu asking if you are a MAC or Windows user. Make your selection (1 for MAC, 2 for Windows) and you will be transferred directly to a live person.
  • Hours of Operation:
    • Mon-Fri: 6am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by DWEVENTS

This is the most frustrating 'customer service' department.
I have called the last 3 days requesting assistance in uploading a purchased copy of Photoshop. Day 1 - chat representative needed to transfer me to the concern team (really). This was at 7:58 pm. Honestly, I forgot they were on speaker hold until receiving a text the following day stating we were disconnected! The hold time was 3 hours.
Day 2 - chat representative provided a case number and transferred me somewhere, which is code for YOU ARE ON HOLD AGAIN FOR 3 HOURS.
Today - Called the number above, was on hold approximately 30 min. until I received the option for someone to call back. I was elated until reading another review.

Posted by Anonymous

I Have Tried Both Phone Numbers, But Both Either Hang Up Right Away Or After Several Prompts! My Credit Card Has Changed

Posted by Anonymous

Your web site is NOT user friendly and leads in circles. I have been trying to speak to a customer service representative and I end up speaking with someone from India, NOT an issue, who is working from a script (major issue). I have a Lr5 program purchased through Amazon in 2013 that is up to 5.1.7 and would like to purchase an update, 2015.5 and so far I have not spoken to anyone who can communicate what you are doing about it. Your customer service rating of 2.5 is exceedingly high.

Posted by [email protected]

I have been trying for over a month for a call back from customer support. I continue to leave my phone number for a call back and have not gotten one as yet. I have also waited on hold for over an hour, because I did not get a call back. As a result, I am paying for another years service that I will not get any benefit from. This is not a good practice on Adobe's part. Please cancel my service and refund my money.

[email protected]

Posted by Byteme

If you need a job and can't find one, apply to India!

I called the corporate office phone number and thought I'd be able to talk to someone in America, but that didn't happen.

After punching in random extensions I got India again.

Then this guy gives me a phone number that he said would be for support in the U.S. But when I called I stupidly punched in the numbers when prompted for support. Support is ONLY in India. If you want to talk to an American in the United States pick any other extension, but not SUPPORT. This country is losing its jobs to everyone except US citizens.

Customer Service Ratings

Based on 270 votes.


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Adobe Manuals
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