Posted by DWEVENTS
This is the most frustrating 'customer service' department.
I have called the last 3 days requesting assistance in uploading a purchased copy of Photoshop. Day 1 - chat representative needed to transfer me to the concern team (really). This was at 7:58 pm. Honestly, I forgot they were on speaker hold until receiving a text the following day stating we were disconnected! The hold time was 3 hours.
Day 2 - chat representative provided a case number and transferred me somewhere, which is code for YOU ARE ON HOLD AGAIN FOR 3 HOURS.
Today - Called the number above, was on hold approximately 30 min. until I received the option for someone to call back. I was elated until reading another review.
WHAT THE HECK IS GOING ON ADOBE?