Posted by carkshe
"AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us."
The above was from AVG who sent me an email stating they had no other options to help me when their Anti-Theft Software locked my LG G5 thereby rendering it totally useless.
I tried with my Service Provider and with the Manufacturer LG to have a factory reset done on my G5 but because AVG's software was the cause of the lock down thereby becoming the 'third party" in which neither my Service Provider nor the Manufacturer could do a factory reset and unlock my device.
AVG states "we are unable to help you as we do not have any options to do a factory reset."
AVG had the gall to say "We understand your frustration at this moment. We hope you understand the limitations."
AVG does not understand the frustration they cause for their customers therefore AVG is not maintaining nor living up to their motto
Sad thing is my cell phone will send emails showing myself trying to break into my phone yet when you request a password reset it presents no email AVG's Anti-Theft Website cannot locate my G5 cannot reset the Security Pin. How then does my device keep getting emails at an email address not registered with the device as the product was purchased for my PC the Android download was an additional option offered by AVG to protect all my devices.
FRUSTRATED to the Nth degree is an understatement. AVG, at least, owes me a replacement LG G5 (my current one was purchased 01/2017 still under warranty) still brand new).
Service is not their first priority nor is keeping their customers happy.